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 Trying to update the outdated service template. Getting KNAE01879-E error, service template exceeds the maximum number of steps.I am using 10.2 (latest verson) of Automator. Trying to update the Smart Allocation for Oracle Databases. I

  • Hitachi Ops Center
  • Hitachi Ops Center
Hyung Kim's profile image
Hyung Kim posted 06-23-2020 19:57

I just copied the existing service template and try to save it.


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Giacomo Chiapparini's profile image
Giacomo Chiapparini

Hi,

I hit this issue myself with default settings.

"maximum number of steps" is configurable and needs to be increased in your case.

This is what helped in my case (Automator on Linux)

  1. Root login to Automator VM
  2. cd /opt/hitachi/Automation/conf
  3. Edit: vi config_system.properties
  4. search and change:
    1. perTemplate.maxnum from 320 to 1000
    2. perLayer.maxnum from 80 to 200
    3. totalProperty.perTemplate.maxnum from 10000 to 20000
  5. save changes
  6. Edit: vi config_user.properties
  7. search and change:
    1. perTemplate.maxnum from 320 to 1000
    2. perLayer.maxnum from 80 to 200
  8. save changes
  9. Restart Ops Center services
    1. cd /opt/Hitachi/Base64/bin
    2. ./hcmds64srv -status
    3. ./hcmds64srv -stop
    4. ./hcmds64srv -start

 

Wait a few minutes and you should be able to edit your service.

Regards,

Giacomo

Hyung Kim's profile image
Hyung Kim

Thank You. That worked.