Hitachi Content Platform​

 HCI Active Directory - "Not Authorized" Error after successful configuration

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  • Hitachi Content Intelligence HCI
Thabiso Mathabathe's profile image
Thabiso Mathabathe posted 05-27-2020 14:29

So I recently setup Active directory for our HCM instance, and everything was green. After adding our group, I tried to login using my AD account and now I am getting the below error:

 

"Not authorized. Please contact your system administrator."

 

Initially after we set it up the account successfully logged in using an AD account, now a couple of hours later, the same account cannot login.


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Jonathan Chinitz's profile image
Jonathan Chinitz posted 06-16-2020 12:11

@Thabiso Mathabathe​ it could be that you have a cached credential, especially if the time between logins is < 4 hours. You can clear HCI's cache as an administrator. Try clearing HCI's cache by navigating to the Identity Provider in the Admin App and clicking on "Clear Cache":

 

Comm-3

Thabiso Mathabathe's profile image
Thabiso Mathabathe posted 06-16-2020 12:17

Thanks Jon,​

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