Hello Jon,
Yes we are following up with engineering and in the mean time, i was looking for some workaround if our colleagues can help with. we have uploaded the logs too from all 4 servers. please find my answers inline and suggest us if there are any recommendations.
1. Are these physical or virtual servers?----------------- Virtual servers running on ESXi 6.5U1
2. How much CPU (cores) does each server have?------------ 8 CPU each
3. Is the HNAS share mounted in the same path on all 4 nodes?-------- yes on the same path
4. Are the nodes doing anything else? if they are virtual nodes can you verify what else is going on on that machine that might be causing this issue?--------------- we will definitely check this but these nodes are doing nothing else and we did check with the team handling VM environment and they found no issues related to performance on the ESXi servers and at the same time no specific hardware failures.
5. Are you seeing any document errors or task failures OR is the document processing rate simply decreasing?---- we haven't seen any document error or task failure till now and it is only the document procseeing rate which is simply going down drastically.