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On September 19th we announced our new company, Hitachi Vantara. Hitachi Vantara - Digital Transformation, IoT, Cloud, Big Data and Analytics. Suddenly the conversation began to change as I met with various customers and partners during the past week. What's the name stand for? What's going on with Hitachi? etc...

 

As I began to articulate the exciting news and share our vision and most recent solution announcements. i.e. Lumada 2.0, Converged, Data Intelligence and how these all play a synergistic role in enabling real digital transformation, new doors started to open within these conversations. Our customers and partners are becoming more open to having meaningful conversations about how we can help them transform their business and create value based outcomes. They began to share their most strategic projects and the key people involved we should meet with.

 

One SVP at a major US Bank complained of his frustration that all vendors want to speak about is building a new "data lake" and buying new platforms to pool all your data. He said this doesn't make sense to him as if his only direction was to build a bigger silo. When I explained how we offer the software and solutions to help him intelligently make smart decisions about the data he already has and some concepts around data intelligence and integration he really opened up. He opened the door for us to engage with their Chief Data Officer and team.

 

A strategic partner supporting another enterprise account who does >100M in annual services want to engage with us to develop new strategic solutions associated with a digital transformation strategy.

 

A major logistics and manufacturing company is eager to work with us on developing their Smart factory project.

 

A major Engineering and Construction concern is opening up conversations in developing intelligent large scale construction projects that will revolutionize the way the build, manage and operation future projects across the globe.

 

A couple years ago, when I first started at HDS, my conversations and contacts where simply limited to an IT staff meeting. Today, many more doors are opening and in the top floors of those companies. Excited to help transform their business a create exciting new outcomes.

 

Go start a new conversation and see how many doors get opened for you.

    One thing I know for sure is that I don't know everything. I'm sure some folks will gladly agree . What helps me acquire the answers my customers and sales team seek from myself and my team is the ability to reach outside ourselves and find the information we need, quickly and with accuracy. Let's define this a bit.....

knowl·edge

ˈnäləj/

 

 

noun

 

 

1. facts, information, and skills acquired by a person through experience or education; the theoretical or practical understanding of a subject."a thirst for knowledge"

2. awareness or familiarity gained by experience of a fact or situation."the program had been developed without his knowledge"

Tribal knowledge is any information or knowledge that is known within a tribe but often unknown outside of it. A tribe may be a group or subgroup of people that share a common knowledge. With a corporate perspective, "Tribal Knowledge or know-how is the collective wisdom of the organization. It is the sum of all the knowledge and capabilities of all the people".

 

When developing solutions to fit a customer situation, it usually requires some level of knowledge around what it can do and what it can't. I recently engaged in solution design discussion that required our team to align the customer requirements with our products capabilities. When we got in touch with the right person(s) who had the knowledge necessary to define the boundaries of our products, the answers came and quickly. One of my consultants remarked, "those were the right guys to talk to". The result of this transfer of knowledge back and forth fostered a level of discussion that got us quickly to the point where we could reengage the customer with a solution proposal armed with the facts to articulate our capabilities. Everyone gained from the experience of the internal discussion including the product experts who learned the "why" and "how" customers were intending to use the solution.

 

I leave you with this thought i found in the internet bucket of bits...(thanks Christopher Reiss) I like it's simplicity.

 

Knowledge is measuring that a desert path is 12.4 miles long.

Wisdom is packing enough water for the hike.

Insight is building a lemonade stand at mile 6.

 

 

Dave Hemphill

Viewpoint Street - #1

Posted by Dave Hemphill Employee Sep 13, 2016

         Working in the Solutions Consulting arena for the better part of a quarter century I thought I would begin to share my viewpoint from "my street" or if you like my corner of the world. I hope for this blog is that the words I write and the information I share is helpful and will facilitate exchange of ideas and perspectives that have a positive impact on the community and readers.

      

Ever wonder what's down the street? Depending upon where you stand you get a different view.

 

As it relates to the role of Solutions Consultant with HDS, I try to understand the street and the view my customers are experiencing. When I can connect the products and services we offer with the direction my customers are moving towards I become an indispensable navigator/travel aid analogous to a GPS. Usually I find the ride a great experience and can share in the enthusiasm of reaching our destination together. Are you enjoying the ride with your customers?

 

We recently transformed the entire infrastructure for a small regional healthcare organization whose main mission is to provide learning and healthcare for at risk children. Understanding their mission and that the solutions we are providing will enable them to operate and deliver a more efficient service to their patients makes the time and effort invested meaningful. When they consider our relationship; they point to our responsiveness, service and support that separate us from their previous vendors. I think at the end of the day, if we travel alongside our customers on their street and look where they are, we can be the difference that counts. And that's a view looks good from where I am standing.