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 We are using Pentaho in Remedy AR v19.08 and see an error in arjavaplugin.log< > /* Mon Jul 13 2020 02:24:14.591 */ Username and UserSessionGuid is null so set plugin context on server User

  • Pentaho
  • Pentaho
Anesh Kurian's profile image
Anesh Kurian posted 07-13-2020 05:59

Kindly help us understand if there is any specific file that we need to configure to avoid this error. We have ensured to keep the UDM:RApppasword and UDM:Config with correct server name and password.

Sergio Ribeiro's profile image
Sergio Ribeiro

Hello @Anesh Kurian​ ,


It seems that ARPentahoPlugin is a plugin built by BMC Software; maybe they provide a forum where your question can be better answered.

In the meantime, check their troubleshooting page.




Sérgio Ribeiro

Porto - Portugal


Anesh Kurian's profile image
Anesh Kurian

Thanks Sergio.


I did engage BMC for the same, but they mentioned Pentaho is 3rd party tool integrated with BMC products and we reach out to the community.