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Accident Exchange Drives Data Compliance and Customer Service

Blog Post created by cchaffey Employee on Dec 14, 2017

Managing large quantities of data is part of Accident Exchange (part of AIS Group) business.  An insurance claim can result in multiple pieces of data in many different formats, ultimately result in millions of pieces of claim evidence for the company and their agents to sort through.

 

Regulations and insurance protocols mean that Accident Exchange needs to keep verifiable records that ideally cannot be deleted or altered, as they might be used in litigation later.  Regulation also requires Accident Exchange to retain data for certain time, and then delete on retention expiry.

 

Ray Ford, Chief Technology Officer, AIS Group explains “I know that for unstructured data like ours, object storage held the answers.  Object storage would enable us to present data independently of the source applications, and to protect, retain and delete it securely at expiry to meet our compliance obligations.”

 

“HCP was the object storage solution that could meet these criteria.  HCP would enable us to read and write directly from our in-house Accident Exchange application with no intermediate technology or connection layer”

 

Improved Customer Services

“Our agents can see everything relating to a case in one place, without hopping from one application to another, or requiring IT Service Desk support, saving considerable time and improving the customer experience.”

 

Regulation

“With HCP we can prevent changes to evidential documentation, retain and delete data, and simultaneously ensure full compliance with insurance and financial industry regulations.”

For more detail on how Accident Exchange managing data with HCP, read the full case study

Video - Hear more from Ray Ford about how HCP is the perfect fit for compliance

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