We are excited to highlight our active customer experts and their learnings in these Customer Spotlight interviews. In this Customer Spotlight interview, we are excited to feature Jude Vanniasinghe, Development Manager at Bell Canada.
I started my career with Bell Canada through a recent grad program as a Tools and Productivity Manager. In this role, I primarily focused on automation. A year later, I took on another role to manage block of telephone numbers within Ontario and Quebec. With the team of seven, I closely worked with Canadian Numbering Association and CRTC to successfully deliver two new area codes in Ontario (London and Ottawa).
Later I moved on to become a Business Intelligence (BI) Manager, as part of the transport-network provisioning team to manage BI reporting developers using web applications and various other BI platforms. In 2008, I progressed onto the Business Intelligence Specialist position, and this is where I got introduced to Pentaho.
In 2011, I got promoted to a Senior Business Intelligence Specialist. Some of the most interesting responsibilities in this current role are managing the development team, maintaining the architecture of the multi-tier system, training resources on Hitachi Vantara produces, etc.
BELL CANADA HAS BEEN A CUSTOMER SINCE 2008 - HOW DOES BELL LEVERAGE HITACHI VANTARA'S SOLUTIONS TO MEET YOUR DAY-TO-DAY BUSINESS NEEDS?
We mainly using Hitachi Vantara products for Data Integration and Reporting for Professional Services Team within Bell Business Market (BBM) under Bell Canada. Using Hitachi Vantara's Pentaho Data Integration capabilities, we solve most complex data manipulations within a short period of time. This helps us to produce CUBEs, Analyzer-reports, and dashboards way beyond stakeholders' expectations. Quick turnaround time is one the main reasons why Pentaho is the winning tool for our day-to-day activities.
HOW HAS PENTAHO CHANGED YOUR CAREER?
Prior to 2008, I had used Data Transform Services (DTS) from MSSQL-Sever and Web-Focus (Information Builder) for data manipulations. Since 2008, the Pentaho has changed the way the data integration techniques and data-visualization work. Pentaho has made it simpler and easier than ever before. The prebuilt ETL (extract, transform, load) objects and GUI based ETL builder have helped transforming many complex data sets into meaningful data for reporting. Also, the modest nature of the Pentaho products architecture keeps in the Business Intelligence field and supports me growing in this area.
ANY FUTURE GOALS OR PROJECTS THAT BELL HAS THAT INCLUDES PENTAHO?
Now we are expanding BI reporting to other services such as Managed Service, Connectivity, etc. within BBM. Expecting to double in size by 2021.
AS A LONG TIME CUSTOMER, CAN YOU SHARE SOME BEST PRACTICES?
Basically, have a plan from the beginning. First, identify the top business needs and develop a set of business requirements and goals. Identify necessary data sources. Identify the KPIs and metrics and choose the right visualization for each metric. Once these are in practice then final product will be developed smoothly.
Click here to discover more Pentaho Best Practices.
YOU HOSTED A PENTAHO USER GROUP IN TORONTO - TELL US ABOUT THAT EXPERIENCE.
It was really a great experience. We were surprised with the numbers of users from vast variety of companies participated. It shows that the word is out there and more companies are starting to leverage the usefulness of Hitachi Vantara products as we do. We are looking forward to having another one this summer.
Click here to learn more about the Pentaho Toronto User Group.
Click here If you're interested in other Pentaho User Groups.
Do you have a story you want to share? Please reach out to Caitlin Croft to learn how you can be featured. Email Caitlin at: Caitlin.Croft@HitachiVantara.com.