One thing I know for sure is that I don't know everything. I'm sure some folks will gladly agree . What helps me acquire the answers my customers and sales team seek from myself and my team is the ability to reach outside ourselves and find the information we need, quickly and with accuracy. Let's define this a bit.....
1. facts, information, and skills acquired by a person through experience or education; the theoretical or practical understanding of a subject."a thirst for knowledge"
2. awareness or familiarity gained by experience of a fact or situation."the program had been developed without his knowledge"
Tribal knowledge is any information or knowledge that is known within a tribe but often unknown outside of it. A tribe may be a group or subgroup of people that share a common knowledge. With a corporate perspective, "Tribal Knowledge or know-how is the collective wisdom of the organization. It is the sum of all the knowledge and capabilities of all the people".
When developing solutions to fit a customer situation, it usually requires some level of knowledge around what it can do and what it can't. I recently engaged in solution design discussion that required our team to align the customer requirements with our products capabilities. When we got in touch with the right person(s) who had the knowledge necessary to define the boundaries of our products, the answers came and quickly. One of my consultants remarked, "those were the right guys to talk to". The result of this transfer of knowledge back and forth fostered a level of discussion that got us quickly to the point where we could reengage the customer with a solution proposal armed with the facts to articulate our capabilities. Everyone gained from the experience of the internal discussion including the product experts who learned the "why" and "how" customers were intending to use the solution.
I leave you with this thought i found in the internet bucket of bits...(thanks Christopher Reiss) I like it's simplicity.
Knowledge is measuring that a desert path is 12.4 miles long.
Wisdom is packing enough water for the hike.
Insight is building a lemonade stand at mile 6.