Hitachi Data Systems recently asked IDC to perform a study on the acquisition of information technology solutions. As well as showing that we are going through a period of transition in terms of who has the power to decide on the purchase of technology solutions, the study highlights an evolution in the role being played by IT, an area that has ceased to be simply a facilitator and has now become an integral component in business on a global level. It is certainly worth remembering that there has always been a lot of talk, as well as misrepresentation, concerning the true role of IT in organizations.
The IT sector has always coexisted with modernity, providing digital solutions capable of foreseeing future demands, whose leaders and professionals speak a language akin to that of computers, less intelligible and friendly. As a result, it has always been classified as an area of innovation.
The fact is that, until recently, innovation in IT had not stemmed from inventions or from the creation of new methods that would break with old habits, as the term suggests, but rather from its connection with productivity, especially that which can be obtained through technology and automation.
Now don’t get me wrong, I’m not arguing against the innovative role of IT. It’s just that, in my opinion, innovation shouldn’t be tied so tightly to the productivity made possible by technology and automation, but rather to its ability to overcome the varied demands and simultaneous challenges of different business areas. The real role of IT, therefore, should be to strategically and sustainably help the departments and their respective leaders make more intelligent decisions, accelerating business and generating a higher volume of production.
And it is exactly this role that the leaders of IT are, little by little, starting to perform, as the study has shown. According to the information gathered, IT works in partnership with the leaders of other areas to jointly determine the most suitable solutions for the business. As a result, CIOs and IT executives are drawing closer together, with increasing intensity, through the results and objectives established by their organizations; redefining processes, helping to create new technology strategies and contribute to an environment of innovation. This is “Business Defined IT”, as we call it in HDS.