Vivian Jackson

The Social Customer Service Evolution

Blog Post created by Vivian Jackson Employee on Nov 20, 2015

The only certain thing about customer service is that customer expectations will change along with technology and social media. Whether the help is coming from a traditional Help Desk, support center, SME forum or social community - the customer wants what they want when they want it.


We are seeing enterprise attention slowly catching up to this phenomenon because it is a style of customer interaction that flies in the face of traditional "take a number and wait" support.