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We have an array that for whatever reasons lost all the settings under encryption.      We had encryption configured and were just going to back up the keys again when we noticed the issue.  Everything appears to be greyed out except "Initialize settings".   We are hesitant to do this since we don't ...

Dasom I am going to work with Hitachi CE on this tomorrow.  I will let you know how it goes.  Thanks for your help ------------------------------ Tim McCuen Systems Engineer HDSFC2000 ------------------------------

I can't send a screenshot but the message says The firmware is being updated.  Wait until the firmware is complete and retry the operation.   The numbers at the bottom of the message are   33361-203116:30162-205057. ------------------------------ Tim McCuen Systems Engineer HDSFC2000 -------- ...

rebooted VSP and force release and then rebooted gums.   The incorrect firmware never did load onto the controllers.  I am trying to load newest code for g800   44.  43 is still on the controllers.   seems like maybe a service of something needs to be reset somewhere which will allow the firmware to ...

We were doing a code upgrade on a G800 and noticed when the update firmware screen popped we had selected an older code so we hit cancel here.    Tried the the update again with the newer code and the upgrade seems to get stuck on the screen Firmware version (storage system) update.   It just says "in ...

Hello, We could not get the "Base" service to start on our G700 array.    We deleted and then readded the storage to the storage device list.      Now it appears the Tasks log is gone.    We also noticed that the encryption settings have disappeared. Can I simply just readd the client certificates ...