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How to create a Service Template with full user interaction ?

Question asked by Sven Kirsten Employee on Oct 15, 2016
Latest reply on Apr 24, 2017 by Kota Saito

Hello,

 

I've spent some time to find out how to create a Service Template with full user interaction.

What did I mean with user interaction ?

User interaction is when the user is asked to fill in some values in a form. And I want to create a Service (or Service Template) that ask the user for input in the middle of a service flow.

 

Service_Flow_with_User_Interact_1.png

 

See this exact example:

Service_Flow_with_User_Interact_2.png

In this use case it makes sense to ask the user first for the HNAS system name and the EVS Name, submit the service, then ask again the user for the CIFS Share Name he wants to delete.

 

Is this possible with HAD ?

 

In my understanding, HAD expects "all" input values from the user in front of each Service. It seems to be impossible to create a Service that ask the user in the middle of the flow for input values.

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