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We have a HSNM2 environment running fine for the past coupleof years. Today, When i try to login to HSNM2 GUI, i get the error "  DMEG8F0003: The user ID or password is not correct." When i check the SNM2 log it mentions an exception "Login#callLogin() Ex

Question asked by Sampath Kumar on Mar 21, 2017

We have a HSNM2 environment running fine for the past couple of years.

 

Today, When i try to login to HSNM2 GUI, i get the error "  DMEG8F0003: The user ID or password is not correct."

 

When i check the SNM2 log it mentions an exception

"Login#callLogin() Exception occurred. Exception = com.hitachi.truenorth.HiCommand.Base.HttpClient.HSSO Unavailable DatabaseException: Database is not running."

 

I checked and confirmed that all services are running including SSO services of HSNM. Please advice what do i need to check and make this right.

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