Hi I cannot access downloads area of this website. I have a Tagmastore AMS200 DF700-RKM.
I have a CO RB8400 Dowload failed error on the array! This is a new machine for me.
Support for AMS200 ended on 12/1/2015Support for AMS2100 ends in September 2018:
External End of Service Life Matrix - Hitachi Data Systems Knowledge
If you have a valid support contract on an AMS2xxx, then you should be able to get a CE to upgrade Microcode on it. The Microcode is available for download on the Customer Portal if you have a valid maintenance contract for that Serial Number as well. If you dont see it and think you should be entitled, then you can call into Support and the Portal folks can check your entitlement.
I have passed your inquiry to our customer support team.
The latest information I received from our support team is that the AMS200 is end of service life. Further, an HDS CE is the only one authorized to perform code loads and initial installs of arrays. If you have a valid entitlement/exception with HDS for this asset, our support team would need the serial number of the unit or your customer site ID.
If you have any further questions, please contact support directly at firstname.lastname@example.org
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