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System copy failed.

Question asked by Jean-Francois Boucher on Jun 7, 2017
Latest reply on Jun 13, 2017 by Jill Ross

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Hi !

Since few days, we got new messages in our controllers :

06/07/2017 14:34:15 00 I14200 System copy failed(Unit-00,HDU-03) :HDU /STRC

06/07/2017 14:33:04 00 I14000 System copy started(Unit-00,HDU-03)

06/07/2017 13:56:32 00 I14100 System copy completed(Unit-00,HDU-03)

06/07/2017 13:53:42 00 I14000 System copy started(Unit-00,HDU-03)

06/07/2017 13:21:31 00 I14100 System copy completed(Unit-00,HDU-03)

06/07/2017 13:18:23 00 I14000 System copy started(Unit-00,HDU-03)

06/07/2017 12:45:45 00 I14100 System copy completed(Unit-00,HDU-03)

06/07/2017 12:42:59 00 I14000 System copy started(Unit-00,HDU-03)

We got the ALARM light who blink in the front. Sometimes the copy works sometime not. What is the SYSTEM COPY?

Thanks a lot !

Wanjong Kim Jun 7, 2017 10:00 PM

Correct Answer

I'm not sure, what kind of Storage system do you refer.

below is HUS troubleshooting, it says "Replace the Drive"

See the reply in context

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Wanjong Kim Jun 7, 2017 10:00 PM

I'm not sure, what kind of Storage system do you refer.

below is HUS troubleshooting, it says "Replace the Drive"

1 person found this helpful

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Jean-Francois Boucher @ Wanjong Kim on Jun 8, 2017 8:26 PM

Many thanks I will try to replace the drive.

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Jean-Francois Boucher @ Wanjong Kim on Jun 8, 2017 8:35 PM

What is the name of the document you are referring to? I'm searching into the support portal but i've just found two documents without the information you post. I've search into the "Hitachi Unified Storage Operations Guide" and "Hitachi AMS 2000 Family Storage System Service Guide".

Sorry for missing the information about the storage. We have an AMS 2100 system.

Thanks again!

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Wanjong Kim @ Jean-Francois Boucher on Jun 8, 2017 9:04 PM

HUS file name is "09-msg_85e".

About manuals, you can get from "Adaptable Modular Storage 2000 Series - Hitachi Data Systems Knowledge "

thanks.

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Jill Ross

Jun 13, 2017 10:14 AM

Jean-Francois Boucher - Are you still looking for help with this question?

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Jean-Francois Boucher @ Jill Ross on Jun 13, 2017 11:12 AM

Hi Jill,

Thanks for asking but i've followed the recommandation by Wankong Kim so I replaced the disk and everything is fine.

Many thanks!

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Jill Ross

@ Jean-Francois Boucher on Jun 13, 2017 11:16 AM

Great! Glad you were able to resolve the issue. I will mark Wankong Kim's response as correct to close out this thread. Just a note for future questions - there is a "Mark Correct" button within each response that you can click to close out the thread.

Thanks!
Jill

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7 Replies

Wanjong Kim Jun 7, 2017 10:00 PM
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Correct Answer
I'm not sure, what kind of Storage system do you refer.
below is HUS troubleshooting, it says "Replace the Drive"

1 person found this helpful
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- Jean-Francois Boucher @ Wanjong Kim on Jun 8, 2017 8:26 PM
  Mark Correct
  Correct Answer
  Many thanks I will try to replace the drive.
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- Jean-Francois Boucher @ Wanjong Kim on Jun 8, 2017 8:35 PM
  Mark Correct
  Correct Answer
  What is the name of the document you are referring to? I'm searching into the support portal but i've just found two documents without the information you post. I've search into the "Hitachi Unified Storage Operations Guide" and "Hitachi AMS 2000 Family Storage System Service Guide".
  
  Sorry for missing the information about the storage. We have an AMS 2100 system.
  
  Thanks again!
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  - Wanjong Kim @ Jean-Francois Boucher on Jun 8, 2017 9:04 PM
    Mark Correct
    Correct Answer
    HUS file name is "09-msg_85e".
    About manuals, you can get from "Adaptable Modular Storage 2000 Series - Hitachi Data Systems Knowledge "
    thanks.
    1 person found this helpful
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Jill Ross Jun 13, 2017 10:14 AM
Mark Correct
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Jean-Francois Boucher - Are you still looking for help with this question?
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- Jean-Francois Boucher @ Jill Ross on Jun 13, 2017 11:12 AM
  Mark Correct
  Correct Answer
  Hi Jill,
  Thanks for asking but i've followed the recommandation by Wankong Kim so I replaced the disk and everything is fine.
  Many thanks!
  Like • Show 1 Like1
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  - Jill Ross @ Jean-Francois Boucher on Jun 13, 2017 11:16 AM
    Mark Correct
    Correct Answer
    Great! Glad you were able to resolve the issue. I will mark Wankong Kim's response as correct to close out this thread. Just a note for future questions - there is a "Mark Correct" button within each response that you can click to close out the thread.
    
    Thanks!
    Jill
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