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Some Issue about AMS2500

Question asked by Luo zhanfeng on Jul 13, 2018
Latest reply on Jul 26, 2018 by Bhaskar Ramashankar

Hello.I got some issues on my ams2500 basic unit.the Alarm LED on Both controller stays on and LOC LED didn't turn on.When i try to Access it through the SNM2 software,the software couldn't find it and post an DMEA000006 error code on add array wizard.connect the LAN wire to the maintenance port and use factory default maintenance IP didn't work.How to fix the issues?

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