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User lost password to HCP Web interface

Question asked by Dan Pittet Employee on Jan 15, 2019
Latest reply on Jan 17, 2019 by Jay Ottinger

Can anyone help me find out how to revolve this issue?

Client would have called support, but does not know the Serial number of the HCP cluster in question.


Here is his statement and question


We have run into a small (hopefully) issue with respect to the local Pre-Class HCP system installed here at Tunney’s.  In short, I have forgotten the password and need support to help me get back in (there is a supposed certificate based SSH backdoor in).  I spoke to CS&S, but they are unable to help and suggested I open a case on the support site.


does anyone know anything about this "backdoor" he is referring to?