I wanted to know comparison between Pentaho Community edition and Enterprise edition?
How can we get support for community edition from Pentaho team?
For the comparison between CE and EE you can look at https://www.hitachivantara.com/en-us/video/pentaho-community-edition-vs-enterprise-edition.html
Pentaho Community Edition Versus Pentaho Enterprise Edition | Hitachi Vantara
As for support in CE I think you have to purchase Services from the Global Delivery team.
Thanks for the information,
May I know how to get in touch with Global delivery team to get Pentaho CE version 5.
CE versions are free, you can download them from sourceforge.
Thanks Paulo for quick response.
But my query bit different.
We already have PDI version 5.x. We have some ETL's written in PDI 5 which is from third party which we need to support.
We have not taken any product support from third party but wanted to know how can we get the support from Pentaho data Integration team in case we face any issue in product itself. Ex. product not working due to some other software conflicts.
I was using support connect available in Hitachi Vantara which is asking for product serial number which I don't know.
Screen shot below-
The PDI 5.x is open source so i am not sure how can we get product serial number.
Could you please guide in case you are aware?
Thanks in Advance,
You can see here the current supported versions (EE only):
Pentaho Product End of Life Policy – Pentaho Customer Support Portal
CE versions don't have a serial number and are not supported, you can purchase Services to help you with your issues.
Check Pentaho Data Integration - Accelerate Data Pipeline | Hitachi Vantara and use the 'CONTACT US' button.
Or you could use this Community or the Pentaho Forum Pentaho Data Integration [Kettle] pending on the answers of others.
Thanks a lot Paulo!
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