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AW edge recovery fails - ERROR: command recover failed

Question asked by Ralf Buschmann on Jun 3, 2019



To prepare a PoC I try the recovery process of Anywhere Edge. I have installed the edge software and try to register the freshly "re-installed" windows server as edge device with the registration type: recovery.

It fails with the attached popup message on the windows server.

At the same time on the AW server an event is logged:

Event ID:2719
Data management user hcpadmin registration failed from, other client label not found
Anyone an idea what is going wrong?
BR Ralf