Legacy HDS Forums

Tuning Manager Agent Error- An attempt to update some Agent information failed

Discussion created by Legacy HDS Forums on Oct 14, 2012
Latest reply on Oct 17, 2012 by Legacy HDS Forums

Originally posted by: bagheri



Hi,

I am configuring the newly installed Tuning Manager which is installed on the same host with Device Manager.

I was able to add a normal Windows 2003 platform Agent host, but I have issue adding the following host:

Windows 2008 R2, 4 arrays (2 AMS and 2 USP) arrays successfully configured and added to the Tuning Manager agent on this host:

C:\Program Files (x86)\HiCommand\TuningManager\jp1pc\tools>jpcctrl list *

Host Name       ServiceID            Service Name       PID       Port      Status
---------       ---------            -------------      -------- -------- --------

qalbkp153       PT1qalbkp153        Status Server      7940      22350     Active
qalbkp153       PH1qalbkp153        Action Handler     6724      62955     Active
qalbkp153       DS1POGNSC55[qalbkp153] Agent Store        13264     62970     Active

qalbkp153       DS1ISBNSC55[qalbkp153] Agent Store        8424      62993     Active

qalbkp153       DS1POGAMS2100[qalbkp153] Agent Store        11844     63020     Active
qalbkp153       DS1ISBAMS200[qalbkp153] Agent Store        7376      63043     Active
qalbkp153       DA1POGNSC55[qalbkp153] Agent Collector   7816      62973     Active

qalbkp153       DA1ISBNSC55[qalbkp153] Agent Collector   8524      63000     Active

qalbkp153       DA1POGAMS2100[qalbkp153] Agent Collector   9868      63023     Active
qalbkp153       DA1ISBAMS200[qalbkp153] Agent Collector   9248      63046     Active
qalbkp153       TS1qalbkp153        Agent Store        9592      63066     Active
qalbkp153       TA1qalbkp153        Agent Collector   10792     63109     Active
qalbkp153       ES1qalbkp153        Agent Store        8340      63166     Active
qalbkp153       EA1qalbkp153        Agent Collector   12328     63173     Active
KAVE06003-I List processing of the service information terminated normally.



I have configured this host to send information to the Tuning manager server, and in the Tuning manager server I am able to see this host details as well:

D:\Program Files (x86)\HiCommand\TuningManager\jp1pc\tools>jpcctrl list * host=*


Host Name       ServiceID            Service Name       PID       Port      Status
---------       ---------            -------------      -------- -------- --------

QALMGT152       PT1QALMGT152        Status Server      3628      22350     Active
QALMGT152       PN1001                Name Server        2212      22285     Active
QALMGT152       PM1001                Master Manager     8940      52577     Active
QALMGT152       PS1001                Master Store       4276      52583     Active
QALMGT152       PE1001                Correlator          16136     52595     Active
QALMGT152       PC5QALMGT152        Trap Generator     11512     52599     Active
QALMGT152       PP1QALMGT152        View Server        16076     52609     Active
QALSAPP125      PH1QALSAPP125       Action Handler     6664      1530      Active
qalbkp153       PH1qalbkp153        Action Handler     6724      62955     Active
qalbkp153       DS1ISBAMS200[qalbkp153] Agent Store        7376      63043     Active
qalbkp153       DA1ISBAMS200[qalbkp153] Agent Collector   9248      63046     Active
qalbkp153       DS1ISBNSC55[qalbkp153] Agent Store        8424      62993     Active

qalbkp153       DA1ISBNSC55[qalbkp153] Agent Collector   8524      63000     Active

qalbkp153       DS1POGAMS2100[qalbkp153] Agent Store        11844     63020     Active
qalbkp153       DA1POGAMS2100[qalbkp153] Agent Collector   9868      63023     Active
qalbkp153       DS1POGNSC55[qalbkp153] Agent Store        13264     62970     Active

qalbkp153       DA1POGNSC55[qalbkp153] Agent Collector   7816      62973     Active

QALSAPP125      ES1QALSAPP125       Agent Store        6584      1543      Active
QALSAPP125      EA1QALSAPP125       Agent Collector   5812      1545      Active
qalbkp153       ES1qalbkp153        Agent Store        8340      63166     Active
qalbkp153       EA1qalbkp153        Agent Collector   12328     63173     Active
QALSAPP125      TS1QALSAPP125       Agent Store        504       1559      Active
QALSAPP125      TA1QALSAPP125       Agent Collector   6248      1560      Active
qalbkp153       TS1qalbkp153        Agent Store        9592      63066     Active
qalbkp153       TA1qalbkp153        Agent Collector   10792     63109     Active

QALMGT152       PH1QALMGT152        Action Handler     13952     52643     Active
QALMGT152       0S1QALMGT152        Agent Store        10188     52630     Active
QALMGT152       0A1QALMGT152        Agent Collector   14976     52631     Active
KAVE06003-I List processing of the service information terminated normally.


QALMGT152 : Tuning Manager Server     
QALSAPP125 : Windows 2003 Host
qalbkp153       : Windows 2008 Host


After I refresh Data Pooling, nothing appears in Tuning Manager about the Windows 2008 host and in the logs I can see this errors:


2798 2012/10/15 15:05:35.655      HTnM                00C53DCE 007EEE8F KATN14868-E       ER   com.Hitachi.soft.HiCommand.TM.mc.core.agent.ReportHandler#run Information could not be acquired from the Agent. (Agent = DA1ISBNSC55[qalbkp153])
3102 2012/10/15 15:05:42.816      HTnM                00C53DCE 01168524 KATN14868-E       ER   com.Hitachi.soft.HiCommand.TM.mc.core.agent.ReportHandler#run Information could not be acquired from the Agent. (Agent = DA1ISBAMS200[qalbkp153])
3215 2012/10/15 15:05:48.947      HTnM                00C53DCE 0135456B KATN14868-E       ER   com.Hitachi.soft.HiCommand.TM.mc.core.agent.ReportHandler#run Information could not be acquired from the Agent. (Agent = DA1POGNSC55[qalbkp153])
3328 2012/10/15 15:05:58.151      HTnM                00C53DCE 0049FFC3 KATN14868-E       ER   com.Hitachi.soft.HiCommand.TM.mc.core.agent.ReportHandler#run Information could not be acquired from the Agent. (Agent = DA1POGAMS2100[qalbkp153])
3445 2012/10/15 15:06:01.255      HTnM                00C53DCE 0028F104 KATN14868-E       ER   com.Hitachi.soft.HiCommand.TM.mc.core.agent.ReportHandler#run Information could not be acquired from the Agent. (Agent = EA1qalbkp153)
3613 2012/10/15 15:06:02.457      HTnM                00C53DCE 00497C7C KATN14811-W       ER   com.Hitachi.soft.HiCommand.TM.mc.core.pollingconfig.Synchronizer#run An attempt to update some Agent information failed during processing to update the Agent list. (Agent = DA1ISBNSC55[qalbkp153], DA1ISBAMS200[qalbkp153], DA1POGNSC55[qalbkp153], DA1POGAMS2100[qalbkp153], EA1qalbkp153, maintenance information = qalbkp153:null)
3617 2012/10/15 15:06:02.722      HTnM                00C53DCE 007E9CE2 KATN12771-I             com.Hitachi.soft.HiCommand.TM.mc.web.gui.config.app.action.ConfigProgressAction#putCompleteMessage Updating of Agent information has been completed.


I have checked the troubleshooting guide and all configurations looks ok.

Please advise if how I can add the host and monitor the storages.

Outcomes