Hello Experts,
We have HNAS 3090 cluster with couple of EVSs hosting CIFS shares. ( firmware 11.1.x)
We have installed Symantec Protection engine 7.0 and using ICAP protocol for scanning.
when we enable virus scanning , we are not able to save MS office files in .xls, .doc etc format , however .xlsx, docx dont have any issue.
Has anyone encounter similar issue? any solution available for this.
Thanks in advance
Sachin
Hello Dang,
Thanks for your reply.
Unfortunately there are no logs in HNAS SMU for these files.
I found section in Symantec Implementation guide ( Page 134 & 289) which talks about configuring Symantec protection engine for MS office files by editing the XML file, I tried that setting as well but with no luck.
I think only option now available is to set these extension in exclusion list, though I am checking with Symantec as well.
I will update here if I get any solution, mean while if anyone already knows please help.
Sachin
When you enable antivirus scanning in HNAS your virus scan engine will notify the server that the file is clean then only the respective files gets full access, You need to liase with your antivirus vendor for the updated definition list.
Sachin,
Have you reviewed the Event Log from the HNAS SMU? There might be entries in there that can help indicate what the problem is.
My guess is that the connection between the HNAS and Symantec AV is incomplete. The HNAS system won't save the XLS and DOC files until it gets the okay signal from the Symantec virus engine. In contrast, the XLSX and DOCX can be saved because they aren't on the default list of file extensions to scan.
The default file extension list is as follows:
ACE, ACM, ACV, ACX, ADT, APP, ASD, ASP, ASX, AVB, AX, BAT, BO, BIN, BTM,
CDR, CFM, CHM, CLA, CLASS, CMD, CNV, COM, CPL, CPT, CPY, CSC, CSH, CSS, DAT,
DEV, DL, DLL, DOC, DOT, DVB, DRV, DWG, EML, EXE, FON, GMS, GVB, HLP, HTA,
HTM, HTML, HTT, HTW, HTX, IM, INF, INI, JS, JSE, JTD, LIB, LGP, LNK, MB,
MDB, MHT, MHTM, MHTML, MOD, MPD, MPP, MPT, MRC, MS, MSG, MSO, MP, NWS, OBD,
OBT, OBJ, OBZ, OCX, OFT, OLB, OLE, OTM, OV, PCI, PDB, PDF, PDR, PHP, PIF,
PL, PLG, PM, PNF, PNP, POT, PP, PPA, PPS, PPT, PRC, PWZ, QLB, QPW, REG, RTF,
SBF, SCR, SCT, SH, SHB, SHS, SHT, SHTML, SHW, SIS, SMM, SWF, SYS, TD0, TLB,
TSK, TSP, TT6, VBA, VBE, VBS, VBX, VOM, VS?, VSD, VSS, VST, VWP, VXD, VXE,
WBT, WBK, WIZ, WK?, WML, WPC, WPD, WS?, WSC, WSF, WSH, XL?, XML, XTP, 386
Regards,
Dang Luong