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KB system?

Question asked by John Nicholson on Sep 10, 2013
Latest reply on Sep 12, 2013 by John Nicholson

My portal account for some reason can not access the KB system.  Portal team is saying that I'm a VAR GEN (not sure what this means) and that I'm not supposed to be able to access the KB's.  I work for a partner that is certified for installs so this is a little strange.  We have a SMS, and a demo unit AMS.  Any idea who I should talk to about getting this cleared up?  Its been two weeks and the portal team hasn't been very helpful in explaining what/who I need to talk to.