We all use technology every day and a lot of us are the kind of person who wants to find information or figure out how to resolve a problem without having to call technical support first. According to the industry studies self- service tools like traditional knowledge bases are going out of favor, communities are an option but do not seem to be the direct replacement. What self-service tools or systems do you find the most valuable for finding answers to your technical questions? When working in the enterprise what is your best resource for technical answers? I would like to know where, who, how, what format or system users prefer when not calling tech support first.