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What product vendor self-service tools do you find most valuable?

Question asked by Seth Faber Employee on Jan 15, 2014
Latest reply on Mar 3, 2014 by Seth Faber

We all use technology every day and a lot of us are the kind of person who wants to find information or figure out how to resolve a problem without having to call technical support first. According to the industry studies self- service tools like traditional knowledge bases are going out of favor, communities are an option but do not seem to be the direct replacement. What self-service tools or systems do you find the most valuable for finding answers to your technical questions? When working in the enterprise what is your best resource for technical answers? I would like to know where, who, how, what format or system users prefer when not calling tech support first.