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How does one wipe an AMS 2500?

Question asked by John Garner on Jan 16, 2014
Latest reply on Jan 23, 2014 by Cris Danci

We have an AMS2500 that we want to move into our lab. All data has been migrated off of it.


Normally we would delete all LUN's / Host Groups / etc and call it a day. The problem is that there is a pair of bad drives associated with a R5 based DPP. So the unit is stuck trying to reconstruct the pool. Of course, it never will.


Attempts to just delete the thing result in a "The process cannot be performed because the drive recovery is in progress"  error. There appears to be no way to stop it (we've power cycled it, pulled the entire tray (it hangs on boot), Re-initializing the poo, etc. It refuses to let go.) We can't even delete luns/dpp's that are not impacted by the failure.


The only thing I don't want to really blow away are the license keys on the thing since trying to track those down would be a real pain.


Does anybody have any ideas? The documentation assumes that nothing ever fails, or if it does, you only have one failure at a time.  It also provides no information on how to permanently remove a disk.