AnsweredAssumed Answered

Array Warning repair HDU (SMS 100)

Question asked by Jeffrey S on Feb 3, 2014
Latest reply on Feb 5, 2014 by Jeffrey S

Hi all,

 

Since last week I noticed my Hitachi Simple Modular 100  (SMS) showed a warning (see below).

 

Only the website where I should order the repair part doesn't excist anymore.

http://usindvcapps01t.corp.hds.com/portal/profile/myproducts.faces

I know the SMS 100 is EOL, but shouldn't it be possible to still order the repair parts?

 

Does someone know where I can order those? A retailer/reseller maybe?

I tried similar HDU: Hitachi 450 GB SAS disk, but unfortunatelly that doesn't work..

 

I'll also need 2 brackets covers for the HDU to insert into the repair slots.

Location: Netherlands

 

Thanks!!

 

Repair HDU insertion is requested (1st time) 

 

Failure Code:WSC108

Alert Part:

Part:  HDU

Capacity:  450GB

Drive Type:  SAS

RPM:  ---

 

Recovery Procedures:

 

Step1: Order a repair (replacement) HDU.

To order a repair HDU part, please go to the support site.

Then input the following information.

Product Name:  

Product Serial No. of Array:  xxxxxx

Part Serial No.:  3QQ2ZX8E 

Failure Code:  WSC108 

Ordering Code:  46430C3F

Step2: Insert the repair HDU into repair slot 1.

After receiving an repair HDU, please insert the drive to repair slot 1 of the array according to the Quick Replacement Guide included in the repair drive.

Step3: Confirm the recovery.

After insertion, confirm the failure recovery at Alert screen (from the navigation tree). If there remains failure, please contact call center.

Outcomes