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Enclosure errors

Question asked by James Burgess on May 21, 2014
Latest reply on May 24, 2014 by Michelle Ann Hak

Hello,

 

We're in the middle of negotiating HItachi support, in the meantime this happened to me on my AMS1000:

 

Below are errors from Storage Navigator and Hitachi Device Manager. "The

Yellow Warning" Triangles are symbols.

 

Errors from Storage Navigator:

ENC (Yellow Warning Triangle)

Unit  ENC   Type  Status

08    0     SENC  Alarm

 

Loop (Yellow Warning Triangle)

Path                          Loop  Status

1 (Yellow Warning Triangle)   0     Alarm

0 (Yellow Warning Triangle)   0     Alarm

 

The following are entries from the log when you click the yellow ball.

05/20.2014 22:13:41 C0 I540HH ENC recovery failed (Unit-08, Enc-0)

05/20.2014 22:13:41 C0 I5YJ00 ENC error[SES access error] (Unit-08, Enc-0)

05/20.2014 22:13:41 C0 I1H600 Automatic SENC recovery starts (Unit-08,

Enc-0)

05/20.2014 22:11:19 C1 W0800 Loop alarm (Path-0, Loop-0)

:MANUAL/STRC

05/20.2014 22:11:19 C1 W0810 Loop alarm (Path-1, Loop-0)

:MANUAL/STRC

05/20.2014 22:11:28 C0 I53600 ENC error inf.[LPFO]

:ENC

05/20.2014 22:11:28 C0 W0GD00 SENC alarm{RKAJAT](Unit-08. ENC-0)

:ENC  /STRC

05/20.2014 22:11:26 C0 W0800 Loop alarm (Path-0, Loop-0

:MANUAL/STRC

05/20.2014 22:11:19 C0 W0810 Loop alarm (Path-1, Loop-0)

 

Hitachi Device Manager Alerts:

Serious Error reported for enclosure #16 Number 1 Type Server Source

AMS1000@... Severity 3 Component Enclosure #16 Description Serious

Error reported for Enclosure #16

Action to Take Contact your service representative.

Data The component is no longer working

Time of alert 2014/20/ 21:07:19

 

Serious Error reported for Loop #0

Number 2

Type Server

Source AMS1000@...

Severity 3

Component Loop #0

Description Serious Error reported for Loop #0

Action to Take Contact your service representative.

Data The component is no longer working

Time of alert 2014/20/ 21:07:19

 

Serious Error reported for Loop #2

Number 3

Type Server

Source AMS1000@...

Severity 3

Component Loop #2

Description Serious Error reported for Loop #0

Action to Take Contact your service representative.

Data The component is no longer working

Time of alert 2014/20/ 21:07:19

 

We have the replacement hardware, but is there anything that needs to be done before...?

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