AnsweredAssumed Answered

HNAS errored scans McAfee

Question asked by Kasper Højbjerg on Sep 24, 2014
Latest reply on Jan 9, 2015 by Julien Rochefeuille



I am getting errored scans on my hnas system. I cant find any reason why these errors appears. The setup is as follows:

1 evs with two filesystems and 6 cifs shares.

We are running McAfee 8.8 Enterprise VirusScan and VirusScan Enterprise for Storage 1.1.0 on Windows Server 2012 R2. I have in totalt 4 Scan Engines. We are using ICAP.


I am also seeing random errors like in the event monitor log on the SMU.

Virus Scan Engine (ip) is not responding

Virus scan failed (status errored, the virus scan engine reported "scan-engine returned: ICAP_InternalServerError") - this event has happened 3 times in the last 10s


There are no connectivity issues to scan engines, even no firewall involved.


We are still in implementation stages, so there are no load on the system and around 6TB of data, so none of the scan engines should not be loaded at all. What could cause these errors? And what happens to the files that gets this error?