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Command Suite and HID failing to talk to G400

Question asked by John Nicholson on Jul 28, 2015
Latest reply on Aug 6, 2015 by John Nicholson

So I have Command Suite not identifying the model from the license key, and I get the following error KAIC05603-E when trying to add it.  Also HID can see the array but fails to pull information in properly.  I checked the serial number on the key and it matches the array. 

 

During install the power button was broken and the chassis was replaced.  Does anyone have any idea if that could be causing the issues I'm seeing?
If so how do I "re-initialize" on the controllers to match the new chassis etc?

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