Ops Center

Hi, 

what is the way to change the IP ADDRESS inside the Protector. 

We already used the setconfig --resetmaster <NEW_IP> to change the IP and yes the Protector Web Service is running under the new IP. 

But after login into the product, some config information are lost. 

E.g. all the Hitachi Block Devices under the "Nodes" tab are away. 

Any idea to recover that ? 

Regards Sven 

Hello Sven

to my knowledge this information is backed up with restored with the mastersettings command. Take a look here:
https://docs.hitachivantara.com/r/en-us/ops-center-protector/7.8.x/mk-99prt002/command-line-interface-reference/archiving-master-node-setting-with-mastersettings

Best regards

William

Hi, 

what is the way to change the IP ADDRESS inside the Protector. 

We already used the setconfig --resetmaster <NEW_IP> to change the IP and yes the Protector Web Service is running under the new IP. 

But after login into the product, some config information are lost. 

E.g. all the Hitachi Block Devices under the "Nodes" tab are away. 

Any idea to recover that ? 

Regards Sven 

Hi William, 

many thanks ,
but after trying the mastersettings --import

the import procedure ended without any error.

We restartet the cofiohub service, the WEB UI comes up, but the login does not any more work. 

Also the Administrator can not anymore linked to the Protector. Also "gateway connection error". 

So... seems to be not working in general ....

Hello Sven

to my knowledge this information is backed up with restored with the mastersettings command. Take a look here:
https://docs.hitachivantara.com/r/en-us/ops-center-protector/7.8.x/mk-99prt002/command-line-interface-reference/archiving-master-node-setting-with-mastersettings

Best regards

William

Hi, 

what is the way to change the IP ADDRESS inside the Protector. 

We already used the setconfig --resetmaster <NEW_IP> to change the IP and yes the Protector Web Service is running under the new IP. 

But after login into the product, some config information are lost. 

E.g. all the Hitachi Block Devices under the "Nodes" tab are away. 

Any idea to recover that ? 

Regards Sven 

Hello

If you check if the setconfig IP is correct. maybe just to see if that helps the service start?

Regards

William

Hi William, 

many thanks ,
but after trying the mastersettings --import

the import procedure ended without any error.

We restartet the cofiohub service, the WEB UI comes up, but the login does not any more work. 

Also the Administrator can not anymore linked to the Protector. Also "gateway connection error". 

So... seems to be not working in general ....

Hello Sven

to my knowledge this information is backed up with restored with the mastersettings command. Take a look here:
https://docs.hitachivantara.com/r/en-us/ops-center-protector/7.8.x/mk-99prt002/command-line-interface-reference/archiving-master-node-setting-with-mastersettings

Best regards

William

Hi, 

what is the way to change the IP ADDRESS inside the Protector. 

We already used the setconfig --resetmaster <NEW_IP> to change the IP and yes the Protector Web Service is running under the new IP. 

But after login into the product, some config information are lost. 

E.g. all the Hitachi Block Devices under the "Nodes" tab are away. 

Any idea to recover that ? 

Regards Sven 

yes , the setconfig IP was correct, still after the mastersettings --import. 

Also a vm reboot did not help to fix it. 

------------------------------
Kirsten Sven
SVA System Vertrieb Alexander GmbH

Original Message:
Sent: 11-24-2025 08:38
From: William Jansen Van Nieuwenhuizen
Subject: Procedure to change the IP Address in Protector

Hello

If you check if the setconfig IP is correct. maybe just to see if that helps the service start?

Regards

William

------------------------------
William Jansen Van Nieuwenhuizen
Hitachi Vantara

Original Message:
Sent: 11-24-2025 07:54
From: Kirsten Sven
Subject: Procedure to change the IP Address in Protector

Hi William, 

many thanks ,
but after trying the mastersettings --import

the import procedure ended without any error.

We restartet the cofiohub service, the WEB UI comes up, but the login does not any more work. 

Also the Administrator can not anymore linked to the Protector. Also "gateway connection error". 

So... seems to be not working in general ....

------------------------------
Kirsten Sven
SVA System Vertrieb Alexander GmbH

Original Message:
Sent: 11-23-2025 10:27
From: William Jansen Van Nieuwenhuizen
Subject: Procedure to change the IP Address in Protector

Hello Sven

to my knowledge this information is backed up with restored with the mastersettings command. Take a look here:
https://docs.hitachivantara.com/r/en-us/ops-center-protector/7.8.x/mk-99prt002/command-line-interface-reference/archiving-master-node-setting-with-mastersettings

Best regards

William

------------------------------
William Jansen Van Nieuwenhuizen
Hitachi Vantara

Original Message:
Sent: 11-20-2025 09:50
From: Kirsten Sven
Subject: Procedure to change the IP Address in Protector

Hi, 

what is the way to change the IP ADDRESS inside the Protector. 

We already used the setconfig --resetmaster <NEW_IP> to change the IP and yes the Protector Web Service is running under the new IP. 

But after login into the product, some config information are lost. 

E.g. all the Hitachi Block Devices under the "Nodes" tab are away. 

Any idea to recover that ? 

Regards Sven 

#OpsCenterProtector

------------------------------
Kirsten Sven
SVA System Vertrieb Alexander GmbH
------------------------------