Object Storage

 HCM-SNMP failure to HCP 7.3.18

  • HV Object Storage
  • Hitachi Content Intelligence HCI
Brian O Sullivan's profile image
Brian O Sullivan posted 04-27-2018 09:52

We have setup HCM where successfully worked to HCP 8 with SNMP string JAWS.

We are trying to connect to HCP 7.3.18 with Public or JAWS SNMP community string but get following error

Source Test Error:SNMP API Failed. Reason Failed to Retrieve OID. Response is empty

Anyone  understand what is issue to resolve ?

HCP SNMP

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HCM SOURCE


#HitachiContentIntelligenceHCI
Jonathan Chinitz's profile image
Jonathan Chinitz

Brian:

The community name can be anything you want (I used JAWS).

HCM doesn't rely on Traps so you do not need to set the HCM IP address (which I presume you highlighted above) as a Trap receiver.

I presume you clicked "Update Settings" on HCP to save the above changes -- just confirming.

Try adding the source WITHOUT the SNMP signal -- you can always add it later. If that works then there is no issue communicating with the HCP.

If you have an SNMP MIB viewer -- try using it with HCP to rule out any SNMP communication issues.

If there is still an issue please open a ticket with Hitachi Support.

Brian O Sullivan's profile image
Brian O Sullivan

yes updated page.

following I did . Will open a ticket Jon

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Data Conversion's profile image
Data Conversion

Most likely  there are networking issues between HCI and HCP pertaining to SNMP protocols, eg firewall blocking SNMP port.

To test SNMP traffic, you can perform an snmpwalk from the command line on the HCI node:

snmpwalk -v1 -c public hcp-node-ip .1.3.6.1.4.1.116.5.46.7.1.1.0

If SNMP is configured properly, you should get back HCP's version

$ snmpwalk -v1 -c public 172.20.23.63 .1.3.6.1.4.1.116.5.46.7.1.1.0 SNMPv2-SMI::enterprises.116.5.46.7.1.1.0 = STRING: "7.3.3.18"

Important note: You need to use the IP of an HCP node as reported by DNS. So first perform an nslookup on admin.cluster-name, then use one of the IPs reported by DNS for the snmpwalk command above.

Eckhard Roeser's profile image
Eckhard Roeser

Hi Yury,

have tried this in my lab. Where is this command located?

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Data Conversion's profile image
Data Conversion

You would run it on your hci node. Where it is located depends on your OS. It may not be installed, in which case you would need to install it (again, depending on the OS).

Eckhard Roeser's profile image
Eckhard Roeser

Ok. Its fedora. The standard ovf.

Thanks.

Sent from my iPhone

Eckhard Roeser