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Hitachi Customer Voices

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Hitachi Vantara has been responsible for providing automobile manufacturer BMW Group with on-demand storage services since 2012. When the existing Hitachi storage was reaching end of life, the joint Hitachi and BMW Group team needed to upgrade to new hardware while safe-guarding production continuity. With the project impacting 12 sites in 8 countries across four continents and involving 1,700 physical servers, this was a massive undertaking.



Learn more about how Hitachi Vantara Boosts Cost Savings With Seamless Storage Migration -


For more on the Hitachi Vantara Managed Services and All Flash solution -

SFS is a worldwide leading supplier of mechanical fastening systems, assemblies, precision moulded parts and logistics solutions. A long-term customer, learn how SFS is using Hitachi solutions to support their production environment, build a cloud, protect their data and more…


“SFS and Hitachi Vantara have a long-standing partnership and we have implemented Hitachi’s reliable converged solutions for several years with success. We chose Hitachi’s Hyperconverged solution (UCP HC) to host management software for SFS production environment, due to the ease of management. Plus it significantly reduces business risk by improving recoverability from disasters and other unforeseeable downtime. The highly integrated UCP HC solution was deployed quickly and easily with full support from Hitachi.”

Patrick Bichler, Head of Infrastructure, SFS Group Corporate IT


Converged – Private Cloud

Learn more about SFS IT modernization with Hitachi Vantara solutions at NEXT 2018 -

Original Private Cloud Solution Case Study -


Data Protection – Rapid Recovery

Hitachi Data Protection Suite (HDPS), powered by Commvault, protects SFS Group’s mission-critical applications in the event of a disaster and reduces management time by 20% -


“With HDPS, we gained a single solution that delivers all the capabilities we need, enabling us to harmonize processes across the company.” Patrick Bichler, Head of Infrastructure, SFS Group Corporate IT


Learn more about Hyperconverged from other customers -



Voice of the Customer CIO

Posted by cchaffey Employee Dec 5, 2018

The New CIO is someone who must perform a difficult balancing act: manage existing IT operations that continue to provide value to the business, while also capitalizing on the latest technologies…. Hear from the CIO’s that are partnering with Hitachi Vantara from across finance, telco, retail, e-commerce, and outer space!



2018 Transformation Award Winner, NASA was looking to evolve to a cloud-based storage architecture, Johnson partnered with Hitachi Vantara to design and implement a uniquely complex digital repository for mission imagery -



More speed, tighter security and continual innovation…CIO Uri Shavit {Tel Aviv Stock Exchange] shares the changes and challenges in IT that face financial services and stock exchanges. He also reveals how his people and partners are the keys to success.



FNZ is growing big and growing fast. CIO Caroline Abbondanza, discusses her strategic plans to make expansion more efficient.

“…I look for partners who have a leading edge products and the flexibility to deliver on our business objectives, not just to provide IT.”



In this podcast, hear @MyRepublic CIO Eugene Yeo explain how they are accelerating the company’s TelcoTech strategy with



Infographic -

It paves the way for us to create new data monetization models, which will lead to innovation in the industry.”


Real-World Success with HyperConverged, Chief Information and Innovation Officer Kim Sim, describes Dis-Chem, a leading South African retailer experience with Hitachi. Live from NEXT:


Modernizing your data center. Watch this video to see Ivan Woo, Chief Information Officer at QNET, one of Asia’s leading direct-sales companies, describe how they partnered with Hitachi to transform their e-commerce platform.




Hear more from our customers at::

Jim Livingston, CTO, University of Utah.

Juggling different priorities, protecting patient care, balancing costs with value…Jim Livingston talks to us about the unique challenges of working in IT in the healthcare sector. And explains how innovation and carefully selected partners are vital to meeting the needs of patients and care providers.


What is your mission?

Our mission is really to provide the best quality care that we can. We want patients to feel that they're receiving the best care they can possibly get. That's why we've been in the top ten for quality for more than ten years.



What is unique about working in IT in the healthcare sector?

It's a unique environment because patient lives are actually affected by IT - downtimes can prevent providers from giving care. We are also a university, an academic medical center, so we do a lot of research. We're probably one of the most complex types of organizations that you can find out there! And because of that, our IT needs are very diverse and priorities are very different on the healthcare side than on the academic side. Keeping up with those priorities is a challenge and that's where innovation really comes into play.


Can you give an example of a recent innovation?

We were one of the first in the country to allow our patients to rate our care providers and transparently publish care provider ratings. We created a web-based solution called 'Find a doc', where a patient can go to our website and see a list of providers and where they practice so they can select one close to them. But the really cool thing about this solution is that we allow our patients to post comments and rate care providers. Just like an online retailer type of experience where a customer can see product rating and customer comments, we do the same thing with our providers to help guide patients to the one that best meets their needs. It was a bit of a cultural change for our organization but has been enthusiastically embraced because it sets us apart from others in our sector.


How is IT helping the University of Utah to achieve its mission?

We are helping in many different ways. One of the interesting things that we've been able to do is keep our budget flat for years even though we’ve seen significant growth. We do that through innovative solutions where we look to deliver best value but also agility and make sure IT isn’t a roadblock but an enabler.


How has partnering with Hitachi helped you in your role?

We’ve been working with Hitachi for more than 15 years and they deliver the reliability, performance and the innovation that we need. Hitachi gives us greater capabilities at a lower cost, which helps us to stay ahead of the technology curve.

The other unique aspect about working with Hitachi is that they really help us look at our services from an outside perspective and to be more agile in how we provide them. They care as much about this partnership as we do and in making sure they're delivering the best solutions and the best value that they possibly can.

Smart Payments, a specialized innovations business unit founded by leading European digital payments provider, Nets, and headquartered in Denmark, aims to be at the forefront of payment innovation and create value for its customers by using emerging technologies in designing the payment experiences of tomorrow. In the pursuit of creating an easier tomorrow for their customers, Smart Payments by Nets partnered with Hitachi to co-create advanced, next-generation payment solutions. Using biometric technologies, Smart Payments by Nets and Hitachi created a payment solution that instantly scans a user’s finger vein patterns and links it to their domestic debit card, Dankort, providing a fast, convenient and secure way to pay. Smart Payments by Nets works to make radical payment innovation that impacts people’s everyday lives.

Missed NEXT 2018, but don’t want to miss out.  NEXT attendees heard from key Hitachi speakers and partners, but most importantly our customers.  Catch up on NEXT and our  customer stories, including: Nasdaq, SFS Group, Aldo, Dis-Chem, CERN, City of Las Vegas and many more.




Direct from the customer - see a selection of the Customer Panels, including:


Want to know more about Dis-Chem! See their infographic :



Want more on City of Las Vegas, watch their video:


Need a snapshot on Nasdaq, click:


Learn more about CERN and their Pentaho solution -



For more breakout and customer stories visit:

Get ready for next year as a speaker or an attendee -


It’s hard to believe that a year has passed since we presented our first Hitachi Transformation Awards. During that time, it’s been exciting to watch our customers find new ways to drive transformation and innovation and achieve amazing business outcomes. Our Transformation Award winners are leading their industries, with the support of Hitachi Group solutions, in innovative transformations that create new benchmarks for success.


The Hitachi Transformation Awards honor our customers and showcase their unique journeys to the business community – and the world. We solicit nominations from across the globe, including success stories from manufacturing, healthcare, agriculture, retail, financial organizations and more.


This year’s Transformation Awards were given in three categories: Enterprise Transformation, Excellence in IoT and Social Innovation. Each of the winners has leveraged data as a strategic advantage to transform business models, improve user experiences, spur innovation and drive operational performance to new heights.


Congratulations to the winners of the 2018 Hitachi Transformation Awards: NASA Johnson Space Center, State of Andhra Pradesh Real Time Governance Center and Smart Payments by Nets.


2018 People’s Choice Award

Click here to watch videos of the 2018 Transformation Award winners, and cast your vote for the one that most inspires you. Then join us at Hitachi NEXT 2018 to find out who the winner of the 2018 People’s Choice Award will be.


Enterprise Transformation: For innovation across an enterprise that future-proofs the business

NASA Johnson Space Center

An independent agency of the United States government, NASA is responsible for the civilian space program, as well as aeronautics and aerospace research. As a critical part of the larger NASA mission, the Johnson Space Center is home to the astronaut corps, mission control, and the Orion, Commercial Crew and International Space Station programs. With a wide reach of responsibilities, the Johnson Space Center generates significant data sets, which include the imagery downlinked from the space station. Looking to evolve to a cloud-based storage architecture, Johnson partnered with Hitachi Vantara to design and implement a uniquely complex digital repository for mission imagery. The hybrid system provides a long-life repository that enables instant access from authorized users around the world – a good fit for the space station program and its many international partners.


Excellence in IoT: For the most effective data analytics that drive the most measurable outcomes

State of Andhra Pradesh Real Time Governance Center

With a people-first motto, the government of Andhra Pradesh strives to provide an agile and efficient public service delivery system benefitting nearly 50 million citizens in a 360-degree life cycle approach through its Real Time Governance (RTG) initiative. With the help of Real Time Governance, Andhra Pradesh can now leverage technology services to swiftly resolve citizen grievances and monitor infrastructure projects, incidents, weather and climatic events across the state in real time. RTG is able to analyze big data sets gathered from various sources with the help of Hitachi to make insightful decisions that vibrantly transform citizen services. Keeping technology in its mind and citizen centricity in its heart, Real Time Governance is set to revolutionize governance in Andhra Pradesh, catalyzing government operations to create a safer, more efficient and sustainable society.


Social Innovation: For the greatest benefits to business and society through digitalization

Smart Payments by Nets

Smart Payments, a specialized innovations business unit founded by leading European digital payments provider Nets and headquartered in Denmark, aims to be at the forefront of payment innovation and create value for their customers by leveraging emerging technologies in designing the payment experiences of tomorrow. In the pursuit of creating an easier tomorrow for their customers, Smart Payments by Nets partnered with Hitachi to co-create advanced, next-generation payment solutions. Using biometric technologies, Smart Payments by Nets and Hitachi created a payment solution that instantly scans a user’s finger vein patterns and links them to the user’s domestic debit card, Dankort, providing a fast, convenient and secure way to pay. Smart Payments by Nets works to make radical payment innovation that impacts people’s everyday lives.


In addition to our three winners, Hitachi also recognizes three Honorable Mentions for their stories of transformation using Hitachi solutions. The 2018 Transformation Award Honorable Mentions are:


Deluxe: A financial services and small business marketing company, Deluxe can now better manage costs and achieve efficient destination targets using a world-leading, managed-services cloud ecosystem.


City of Las Vegas: The City of Las Vegas is working with Hitachi Vantara to create a new, dynamic, connected city to fuel innovation, efficiency and new ways of government to better the experience of the city for residents, businesses and visitors.


PT. Angkasa Pura II (Persero): PT. Angkasa Pura II (Persero), one of the state-owned enterprises engaged in airport services and airport-related services in the western part of Indonesia, uses video analytics to improve operational management, increase awareness and provide an excellent customer experience for over 100 million passengers annually.


Congratulations to all our 2018 Transformation Award winners and Honorable Mentions. These companies’ innovations demonstrate the vision of their leadership and the transformational capabilities of Hitachi solutions. We recognize and acknowledge the substantial business outcomes that each of these organizations has achieved – and we celebrate the innovation they inspire in the business community and the world.


Attend Hitachi NEXT 2018 and see what’s next for your data in IT, operational technology and the internet of things, September 25-27 at the Hilton San Diego Bayfront in San Diego, California.


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FNZ is growing big and growing fast. CIO Caroline Abbondanza, discusses her strategic plans to make expansion more efficient.


To find out more about FNZ and how it is reducing costs and supporting growth with Hitachi solutions, visit:


Tell us about FNZ

“FNZ is a global fintech company, headquartered in London. We partner with major financial institutions to provide multi-channel wealth management services to their customers. We want our customers to be market leaders, and to do that we need to support them with stable, secure and scalable technology. This is especially important as we’re processing over £200 billion in assets per annum, and expect this to increase to more than £300 billion by 2019. We’ve got approximately 2.4 million end-customers, and that number’s growing all the time. To make sure our customers are still getting a fast and seamless experience, we need to ensure our technology is dynamic and scalable too.”



What challenges is this growth creating?

“When we onboard a new customer to our wealth management platform they bring a lot of data with them, and it’s important we get them up and running quickly and securely. Our previous storage management model was reactive – we purchased more storage when we predicted we’d need it, but that meant it was inefficient and costly! To keep up with rapid growth, we decided to move to a storage-as-a-service model, so we’re no longer paying for more capacity than we're actually using.”


Why did you decide to take a storage-as-a-service approach?

“It’s important that we focus on our core business of wealth management systems – we’re not experts in storage. By working with Hitachi, we can leverage their storage experience and free up our own people for more strategic projects. With additional capacity available more or less on demand, we can also onboard new customers more quickly and stay competitive. The cost saving is staggering too – the service will enable us to reduce storage costs by 50% over the next five years. In fact, we’re now looking at adding backup-as-a-service too, which could potentially save us 23% of our backup spend over five years.”


How do you select the right partners?

“When I came into this role I reviewed our vendors to ensure we had the best strategic partners for our business. It’s quite common for CIOs to end up with hundreds of suppliers to deliver the technology landscape, but I wanted to invest in a small number of strategic partnerships. I think it’s better for both parties if you have a relationship you can build on and invest in. I look for partners who have a leading edge products and the flexibility to deliver on our business objectives, not just to provide IT.”


How would you summarize your relationship with Hitachi Vantara?

So far, I’ve been really impressed by the commercial flexibility and the consistency of the team – often it can feel like a revolving door of faces with teams constantly changing and never really getting to know your business. The team at Hitachi gives me confidence that we can build a strategic partnership together and that they’re committed to making our plans a success.




Like video? We collected our customer stories for you to check out.  See our customer's share their success, including reducing costs, monetizing data, improving customer service, reaching new markets, protecting data, improving performance and more...


Want to share your story, see how to join our customer advocacy program -


2018 Transformation Awards

Latest Video’s


Want more – see our library below


Meat and Livestock - See how Meat and Livestock are using cameras, sensors, data analytics and IoT to transform their industry in Australia.


SpinMaster - Paw patrol, Meccano, Etch-a-sketch to name a few - Spin Master produces some of the biggest names in children's entertainment.


Wiggle – See e-retailer Wiggle's ambitious plans to become a global leader are starting to become a reality, with deliveries to over 70 countries.


CPFL - For hospitals, traffic systems, airports, etc. electricity is critical. See how CPFL, a leading energy company, supports their customers with Smart Grid and greater automation


City of Moreno - The municipality partnered with Hitachi and numerous public and private entities to build an innovative, effective and very popular video surveillance ecosystem.


Security Centres International (SCI) provides public safety services across the Carribbean with the help of Hitachi Smart Spaces and Video Intelligence -


NY Waterway - By deploying a highly innovative and integrated solution that includes Hitachi Visualization, NY Waterway gained real-time visibility and communication across terminals and ferries.


Deluxe - Hitachi helped the company innovate with cloud services to successfully embark on the next generation of business.


Klinikum Wels-Grieskirchen transforms with Hitachi Cloud Solutions to manage Big Data -


BNova - Pentaho – Live from the Cube - Stefano Celati, BNova | PentahoWorld 2017 - YouTube (Partner discussing LAZIOcrea) -


Nasdaq - Pentaho – Live from the Cube - Michael Weiss & Shere Saidon, Nasdaq | PentahoWorld 2017 - YouTube -


Veikkaus  - Pentaho – Live from the Cube - Reni Waegelein, Veikkaus | PentahoWorld 2017 - YouTube -


CERN - Pentaho – Live from the Cube - Derek Mathieson, CERN | PentahoWorld 2017 - YouTube -


Bundespolizei - Pentaho – Live from the Cube - Michael Becker & Henry Liebrenz, Bundespolizei | PentahoWorld 2017 - YouTube (German Federal Police) -


Want even more - visit our YouTube channel:

Cloudnine Hospitals operates more than 20 hospitals across India, delivering maternity and neonatal care to hundreds of patients on a daily basis.


With staff that needs access to data ‘on-the’fly’ and regulations to ensure data is kept for years, Cloudnine needed data that was safely archived, easily searchable and available at all times.


To meet all these needs and more, Cloudnine decided to build a private cloud with Hitachi Vantara’s Content solutions and Data Protection-as-a-Service provided by NxtGen.


With the new solution, Cloudnine has been able to reduce costs and prepare for even more data growth, as they continue to grow.


“This has enabled seamless patient data access and is a huge process improvement in digital patient care for us.” Jitendra Shrivastava Senior Manager – IT Cloudnine Hospitals




Infographic -

Case Study -

QNET is one of Asia’s leading direct sales companies, selling a wide variety of health and lifestyle products. The company serves a worldwide customer base, catering to over 100 different countries. In the early 2000’s the company rolled out a powerful e-commerce platform.


As the company was expanding and growing, the demand on their eStore was increasing. To meet the needs of their platform, the company needed to consolidate all their data onto one fast and efficient storage system. QNET implemented Hitachi Virtual Storage Platform G series and later a VSP F Series all-flash storage platform for their data.


The partnership between Hitachi and QNET has improved the performance of the eStore consequently enhancing the customer’s experience. The storage has decreased QNET’s IT footprint by 50%, while enabling the company to slash operating overhead costs.


For more information about QNet’s success, check out QNET Modernizes Its E-Commerce Platform With Hitachi solutions.


“Hitachi’s dedicated resources and technical support were key to the project’s success.”


-Ivan Woo, Chief Information Officer, QNet Ltd

Uri Shavit, Executive Vice President, Chief Information Officer, Tel Aviv Stock Exchange (TASE)


More speed, tighter security and continual innovation…CIO Uri Shavit shares the changes and challenges in IT that face  financial services and stock exchanges. He also reveals how his people and partners are the keys to success.



Tell us about Tel Aviv Stock Exchange and the IT challenges there

“We’re the only stock exchange in Israel. We offer equities and derivatives trading, clearing and settlement, indice calculations, data dissemination and more. The processes in stock exchanges, particularly clearing and settlement systems, are very different from other companies or organizations, so it’s quite a unique place to work. Speed has always been important for getting the best deal when trading, but now, with digitalization, we are required to accomplish things even faster. We are talking about micro seconds for transactions! So, data must be continually available and yet secure. We compete with other, larger stock exchanges so we are always looking at how to stay at the forefront of technology in order to reduce risk, improve capabilities, achieve non-stop operations and keep ahead of the game in cybersecurity."


What is the best thing about your job?

"One of the things I really enjoy about my role is being the link between business and technology; understanding what the business needs and how business processes work to find the best solution to address the challenges we face. It’s a really interesting and innovative place to be, working with different teams and across the stock exchange and keeping abreast of all the new technologies available."


How do you encourage innovation?

"Innovation is key – without it you just can't be competitive. We keep a really close eye on the market, always on the lookout for best-of-breed solutions for new challenges. I always encourage our staff and partners to come up with new suggestions and keep us aware of new products. Our team is really professional and has lots of experience, particularly in cyber security, which is one of the major challenges currently confronting stock exchanges and financial institutions around the world. In the last few months, we’ve signed an agreement with the new stock exchange in Kazakhstan, AIX, to share our knowledge and expertise. Our IT teams also have the freedom to try out new solutions - even if I’m not initially convinced, I like to keep an open mind and give them a chance to change it."


What are the keys to success for a modern data center?

"The modern data center needs skilled and passionate people that can be trusted and relied upon – whether those are employees or partners. The data center is right at the heart of everything we do and needs to keep evolving and improving our efficiency so that we can operate faster and without interruption. That’s one of the reasons we have been working with Hitachi for more than a decade. They have a great understanding of our business and systems and the latest Hitachi technology is providing greater automation and faster recovery times so that our data – and business - is protected no matter what."


Where do you come up with your best ideas?

"Most of the time, they come from our own staff in brainstorming sessions. The team also engages with their peers at other organizations, suppliers and counterparts who might have similar interests or special skills and they share views and ideas on where technology is going. Well, as much as anyone can predict technology as it’s evolving so fast! Following a great collaboration with several strategic partners, we recently launched a new securities lending platform based on cutting-edge blockchain technology. We’re the first player in the Israeli market to leverage this technology. The new platform will improve security and support growth."


How do you see stock exchanges evolving over the next few years?  

"Well here at TASE, we’re currently focused on creating international collaboration. We operate in a highly competitive market, and by collaborating with other smaller and medium-sized stock exchanges, we can challenge the larger organizations. I think we’ll see changes in terms of the public interface - we have some projects running at the moment around digital behavior and API management. Through all of this, we are looking to monetize our data by delivering new analytical and reporting services.. By promoting our IT innovations and advanced digital tools we’ll be able to boost our competitive advantage and increase transparency in trading and accessibility of information to the public."





To find out more about the Tel Aviv Stock Exchange (TASE) and how it is achieving continuous availability around-the-clock with Hitachi solutions, read the story here -

The best information always comes from customers.

Pharmaceuticals, Telecomms, Financial Services, insurance, and more.. We surveyed our All-Flash customers, including Global 500 companies through Techvalidate and wanted to share some of the great feedback . Plus see the latest 'flash' case studies and video with BMW and QNET



Global 500 Pharmaceuticals Company - 5 stars

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Global 500 Telecomms Services Company - "Enterprise-Class"




Global 500 Financial Services Company - 5 stars

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"Performance, reliability and simplified management."




"The Best"




Solid performance












Customer Stories

Hitachi Delivers Fast and Efficient All-Flash Storage as Full-Service Solution - Hitachi Delivers Fast and Efficient All-Flash Storage as Full-Service Solution | Hitachi Vantara

See how QNET, one of Asia's leading direct-sales companies, modernizes its e-commerce platform with Hitachi Vantara Flash - QNET Modernizes Its E-Commerce Platform With Hitachi solutions - YouTube

As the digital world continues to become more complex, our customers are faced with constant change and flux within the industry from managing complex systems and processes, to addressing changing consumer demands and operational inefficiencies. In order to tackle these challenges, companies are modernizing their data center to support that rapid change while bridging traditional operations with agile innovation.


What is Data Center Modernization?


Data center modernization is critical to an organization’s needs and requirements to be more agile and competitive in the marketplace.



After surveying 1,400 customers through TechValidate, some of the key challenges our customers said they are faced with include complex systems and inconsistent performance. 83 % of our respondents also stated that what drove the decision to purchase Hitachi was because of the increased performance of our data infrastructure.  With increased performance, customers are able to move faster and adapt to the ever-changing environment they are faced with.


Hitachi delivers solutions with high performance and enterprise reliability, enabling our customers to have more operational efficiency while continuing to address and adapt any challenges they are faced with.


To learn more about Data Center Modernization, visit

What began as a single pharmacy in Mondeor, south of Johannesburg, has grown into a leading pharmacy group across South Africa with over 130 locations.  With growing business and acquisitions, there was an increasing need to create an enterprise ready dynamic IT environment.  Learn how Dis-Chem transformed with a modern, scalable datacentre based on solution from Hitachi Vantara and VMware.


“The performance of the environment is astronomically good, we immediately experienced high availability of the environment and there were virtually no headaches in the deployment. Furthermore, the performance between the old and the new can’t even be compared.”

Lee Engelbrecht, Technical Manager, Dis-Chem


Full Case Study Here -