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  • 1.  Procedure to change the IP Address in Protector

    Posted 11-20-2025 09:50

    Hi, 

    what is the way to change the IP ADDRESS inside the Protector. 

    We already used the setconfig --resetmaster <NEW_IP> to change the IP and yes the Protector Web Service is running under the new IP. 

    But after login into the product, some config information are lost. 

    E.g. all the Hitachi Block Devices under the "Nodes" tab are away. 

    Any idea to recover that ? 

    Regards Sven 


    #OpsCenterProtector

    ------------------------------
    Kirsten Sven
    SVA System Vertrieb Alexander GmbH
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  • 2.  RE: Procedure to change the IP Address in Protector

    Posted 11-23-2025 10:27

    Hello Sven

    to my knowledge this information is backed up with restored with the mastersettings command. Take a look here:
    https://docs.hitachivantara.com/r/en-us/ops-center-protector/7.8.x/mk-99prt002/command-line-interface-reference/archiving-master-node-setting-with-mastersettings

    Best regards

    William



    ------------------------------
    William Jansen Van Nieuwenhuizen
    Hitachi Vantara
    ------------------------------



  • 3.  RE: Procedure to change the IP Address in Protector

    Posted 11-24-2025 07:54

    Hi William, 

    many thanks ,
    but after trying the mastersettings --import

    the import procedure ended without any error.

    We restartet the cofiohub service, the WEB UI comes up, but the login does not any more work. 

    Also the Administrator can not anymore linked to the Protector. Also "gateway connection error". 

    So... seems to be not working in general ....



    ------------------------------
    Kirsten Sven
    SVA System Vertrieb Alexander GmbH
    ------------------------------

    Original Message


  • 4.  RE: Procedure to change the IP Address in Protector

    Posted 11-24-2025 08:38

    Hello

    If you check if the setconfig IP is correct. maybe just to see if that helps the service start?

    Regards

    William



    ------------------------------
    William Jansen Van Nieuwenhuizen
    Hitachi Vantara
    ------------------------------

    Original Message


  • 5.  RE: Procedure to change the IP Address in Protector

    Posted 11-24-2025 09:43

    yes , the setconfig IP was correct, still after the mastersettings --import. 

    Also a vm reboot did not help to fix it. 



    ------------------------------
    Kirsten Sven
    SVA System Vertrieb Alexander GmbH
    ------------------------------

    Original Message


  • 6.  RE: Procedure to change the IP Address in Protector

    Posted 11-24-2025 09:50
    Edited by William Jansen Van Nieuwenhuizen 11-24-2025 09:50

    Hello

    A support case might be best next step.

    Any userful feedback from a systemctl status cofiohub?



    ------------------------------
    William Jansen Van Nieuwenhuizen
    Hitachi Vantara
    ------------------------------

    Original Message