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  • 1.  Unable to save: Please contact your administrator for assistance.

    Posted 12-14-2023 21:42
    Edited by System 10-17-2025 19:06
      |   view attached

    Hi，help me. 

    My PDI (version 9.5) is connected to a Pentaho Server (version 9.4), which is deployed on both Windows Server 2016 and Windows 10. The issue occurs in both environments. When the PDI client connects to the server and edits a .trans file to save, the save operation occasionally results in an error, displaying the message: 'Unable to save: Please contact your administrator for assistance.' What could be the reason for this? I have observed some exceptions in the server console, such as: 'Could not find child 067296e9-ded4-4b41-a797-92fbacc9494e of node 9ca02b10-2ba8-45a4-b1af-724abf849231'.

    Thank you for your help.



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    huazhou chen
    IT Support Manager
    sunnypol
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    Attachment(s)

    log
    catalina.2023-12-15.log   139 KB 1 version


  • 2.  RE: Unable to save: Please contact your administrator for assistance.

    Posted 12-15-2023 11:39
    Edited by System 10-17-2025 19:06

    I have had this problem for years and never figured it out!  I've put in at least two bug reports and both got closed without any explanation :(

    Our latest completely new environment (Java 11, 9.5, Windows, MS SQL Server) still has this issue as does my home environment which is all Linux and a Postgres database.

    If you ever figure this out - please let me know!



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    Leighton Jones
    Paramount Resources Ltd
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