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 Authentication problem with Device Manager and SVP

  • Flash Storage
  • Flash Storage
  • Hitachi Virtual Storage Platform VSP
Daniel Kleeman's profile image
Daniel Kleeman posted 04-16-2018 16:12

We have a G200 managed by a Device Manager on a Windows server. Generally, the Device Manager setup seems to be working OK and data collection tasks are running correctly. In the Resources tab we can click on a number of links in the menu and see correct information about the G200, e.g. DP Pools, Parity Groups & Volumes. However, clicking on the links for Components, Host Groups, Cache Partitions, Encryption Keys & License Keys produces this error:


Device Manager could not open the window, because the settings in [Enable Login Authentication] for the SVP are incorrect. Check and, if necessary, revise the SSL and firewall settings of the SVP and Device Manager server and the network settings between the SVP and Device Manager server, execute [Edit Storage System] for the relevant storage system, and then confirm that the [Enable Login Authentication] settings were applied successfully. After that, try again.

Looking at the Administration tab - Managed Resources - Storage Systems for the G200 there is an 'Edit Storage System' button but it does not contain a "[Enable Login Authentication]" setting. It looks like this:


The name and address are filled in, of course, and we have put the user ID and password for the Windows SVP user (i.e. the one that allows RDP access to the SVP). This does not correct the problem.

What is the correct procedure to solve this problem?

Vinod Subramaniam's profile image
Vinod Subramaniam
John Finch's profile image
John Finch

User Authentication for Storage Navigator via Hitachi Command Suite (HCS)

For VSP Gx00 "User Account Authentication by HCS" is automatically enabled and you can't change it with "Edit Storage Systems", but "Edit Storage Systems" followed by OK will re-register self-signed ceritficate with SVP and enable "User Account Authentication by HCS". Found in knowledge base

This worked for me and a G370.

Mazen Abdallah's profile image
Mazen Abdallah


Did someone find a solution for this issue ?