Block Storage

Hello Nikhil,

I had a similar issue with Zscalar as well. It turned out that there was a separate firewall between my devices and the Zscalar. Run this command in your environment from your device and see if it works. curl -v -x http://<replace with your ip for your zscaler proxy server>:443 https://ip.zscaler.com  If it is successful, then it would be something related to the zcalar rules. If it fails, that means you have a firewall between your devices and the zscaler. Getting the intermediate firewall rules in place is what resolved my issue without any changes to the zscaler proxy. Hope this helps.

Hello Nikhil, 

Try using the following URL, https://tuf.hitachivantarta.com/upload.php

That is what works for me, however, I don't think that is going through zscaler. I think it going through a checkpoint proxy server.

Thanks,

------------------------------
John Hendricks
Storage Administrator
FIS Total Issuing Services
------------------------------


Original Message:
Sent: 06-11-2026 15:39
From: John Hendricks
Subject: TUF upload issue

Hello Nikhil,

I had a similar issue with Zscalar as well. It turned out that there was a separate firewall between my devices and the Zscalar. Run this command in your environment from your device and see if it works. curl -v -x http://<replace with your ip for your zscaler proxy server>:443 https://ip.zscaler.com  If it is successful, then it would be something related to the zcalar rules. If it fails, that means you have a firewall between your devices and the zscaler. Getting the intermediate firewall rules in place is what resolved my issue without any changes to the zscaler proxy. Hope this helps.

------------------------------
John Hendricks
Storage Administrator
FIS Total Issuing Services
------------------------------

We are facing 403 forbidden error during file upload to Hitachi TUF portal on chrome browser dev tools

Observed that upload traffic to:

https://tufportal.hds.com/api/files/...

is being intercepted by Zscaler.

and tufportal.hds.com is an mft site where files are actually uploaded and saved.

------------------------------
Nikhil Ayare
Hitachi Vantara
------------------------------


Original Message:
Sent: 06-11-2026 16:56
From: John Hendricks
Subject: TUF upload issue

Hello Nikhil, 

Try using the following URL, https://tuf.hitachivantarta.com/upload.php

That is what works for me, however, I don't think that is going through zscaler. I think it going through a checkpoint proxy server.

Thanks,

------------------------------
John Hendricks
Storage Administrator
FIS Total Issuing Services
------------------------------



Original Message:
Sent: 06-11-2026 15:39
From: John Hendricks
Subject: TUF upload issue

Hello Nikhil,

I had a similar issue with Zscalar as well. It turned out that there was a separate firewall between my devices and the Zscalar. Run this command in your environment from your device and see if it works. curl -v -x http://<replace with your ip for your zscaler proxy server>:443 https://ip.zscaler.com  If it is successful, then it would be something related to the zcalar rules. If it fails, that means you have a firewall between your devices and the zscaler. Getting the intermediate firewall rules in place is what resolved my issue without any changes to the zscaler proxy. Hope this helps.

------------------------------
John Hendricks
Storage Administrator
FIS Total Issuing Services
------------------------------

Please see the below KB that has been published -

https://knowledge.hitachivantara.com/portal/app/portlets/results/viewsolution.jsp?solutionid=260612022319000

We are facing 403 forbidden error during file upload to Hitachi TUF portal on chrome browser dev tools

Observed that upload traffic to:

https://tufportal.hds.com/api/files/...

is being intercepted by Zscaler.

and tufportal.hds.com is an mft site where files are actually uploaded and saved.

------------------------------
Nikhil Ayare
Hitachi Vantara
------------------------------



Original Message:
Sent: 06-11-2026 16:56
From: John Hendricks
Subject: TUF upload issue

Hello Nikhil, 

Try using the following URL, https://tuf.hitachivantarta.com/upload.php

That is what works for me, however, I don't think that is going through zscaler. I think it going through a checkpoint proxy server.

Thanks,

------------------------------
John Hendricks
Storage Administrator
FIS Total Issuing Services
------------------------------




Original Message:
Sent: 06-11-2026 15:39
From: John Hendricks
Subject: TUF upload issue

Hello Nikhil,

I had a similar issue with Zscalar as well. It turned out that there was a separate firewall between my devices and the Zscalar. Run this command in your environment from your device and see if it works. curl -v -x http://<replace with your ip for your zscaler proxy server>:443 https://ip.zscaler.com  If it is successful, then it would be something related to the zcalar rules. If it fails, that means you have a firewall between your devices and the zscaler. Getting the intermediate firewall rules in place is what resolved my issue without any changes to the zscaler proxy. Hope this helps.

------------------------------
John Hendricks
Storage Administrator
FIS Total Issuing Services
------------------------------

Do we have to whitelist https://tufportal.hds.com as well?

Please see the below KB that has been published -

https://knowledge.hitachivantara.com/portal/app/portlets/results/viewsolution.jsp?solutionid=260612022319000

We are facing 403 forbidden error during file upload to Hitachi TUF portal on chrome browser dev tools

Observed that upload traffic to:

https://tufportal.hds.com/api/files/...

is being intercepted by Zscaler.

and tufportal.hds.com is an mft site where files are actually uploaded and saved.

------------------------------
Nikhil Ayare
Hitachi Vantara
------------------------------




Original Message:
Sent: 06-11-2026 16:56
From: John Hendricks
Subject: TUF upload issue

Hello Nikhil, 

Try using the following URL, https://tuf.hitachivantarta.com/upload.php

That is what works for me, however, I don't think that is going through zscaler. I think it going through a checkpoint proxy server.

Thanks,

------------------------------
John Hendricks
Storage Administrator
FIS Total Issuing Services
------------------------------





Original Message:
Sent: 06-11-2026 15:39
From: John Hendricks
Subject: TUF upload issue

Hello Nikhil,

I had a similar issue with Zscalar as well. It turned out that there was a separate firewall between my devices and the Zscalar. Run this command in your environment from your device and see if it works. curl -v -x http://<replace with your ip for your zscaler proxy server>:443 https://ip.zscaler.com  If it is successful, then it would be something related to the zcalar rules. If it fails, that means you have a firewall between your devices and the zscaler. Getting the intermediate firewall rules in place is what resolved my issue without any changes to the zscaler proxy. Hope this helps.

------------------------------
John Hendricks
Storage Administrator
FIS Total Issuing Services
------------------------------