HNAS 13.9 introduced SMB-client-barring, a list where clients are automatically added if they generated enough unauthenticated requests to HNAS. Why is this functionality needed?Other NAS products out there do not seem to have a need of similar blocking in place.
Also HNAS seems to be the only NAS solution out there implementing this. We have several DELL EMC NAS, along with few NetApps and Nasuni NAS. None of them seems to have this feature.I understand there could be technical reasons behind this implementation with HNAS, but other systems seem to be handing this with a better implementation. Not sure how though?
Abhishek, HNAS Product Manager (Patrick Allaire) spent some time on this request and has provided the attached document for your consumption.We hope this helps.
Hi Al, Hi Patrick
Thanks for putting together and posting the document about the auto-barring feature.
We have a set of multi-user terminal-servers that are getting clobbered by auto-barring.Auto-barring is itself acting like a DOS attack service. The common scenario (several times per week ) is a user with a session on terminal server X will , in a session on Laptop Y, change his / her password. The user's session on terminal server X will not posses the new credentials and will , in interactions with EVS E, start generating bad passwords. EVS E will then bar terminal server X. All users, not just the absent minded user, with sessions on terminal server X are denied CIFS/SMB service by EVS E.
I have attempted / considered these solutions:
A. Declare that users must never be absent minded. Before changing your password (from your laptop) , log-off of all terminal server sessions , then change your password , then start another terminal server session. Or change your password from your terminal server session. This obviously isn't going to work. ( for the same reason that it is impossible to herd kittens )
B. Have the terminal-server sys-admin kill all detached terminal server sessions. This is not possible, as users are running long runtime processes.
C. Monitor HNAS logs, identify culprits, kill their terminal-server sessions and un-bar the barred terminal server. This is what I am doing now, and it is not effective and it consumes lots of admin time throughout the day. And its reactive, it does not prevent bars.
D. Turn off auto-barring . This could cause HNAS to get barred by AD domain controllers; thus, is not a good option
IMPORTANT QUESTION:User's definitely use Kerberos when logging on to the Terminal Servers. However, based on the barring behavior , Kerberos is likely not being used for CIFS/SMB operations. The document Patrick created appears to imply that if all UNC path references, used by users, were of the form\\server.corp.com\sharename ( rather than \\server\sharename ) , then Kerberos auth would be used for CIFS/SMB operations and ( to make a long story short) bad credentials used for these CIFS/SMB operations won't cause the computer ( that the user's session is running on ) to be barred by the HNAS. Please go to the mountain and ask the guru: "Will using exclusively FQDN UNC paths eliminate my terminal-server auto-barring woes ?"
Andy, I spoke to our HNAS global GSC lead and you presume correctly, FQDN would do it and help you out with option "C".(exclusively authenticating SMB clients with Kerberos would eliminate auto-barring woes)Caveat emptor - based on other customer escalations, even using FQDN UNC paths still isn't foolproof as some applications 'fall back' to NTLM or are notoriously difficult to configure to use FQDN in.
Hopefully the information posted by Skip last night with links to the SupportConnect article can be leveraged (and yes, some of the information in that article and in yesterday's info post from PM are the same).If you still have some issues with using FQDN/barring, please don't hesitate to opening a case with GSC.
------------------------------Albert HagopianSoftware Development Engineer - SpecialistHitachi Vantara------------------------------
------------------------------Andrew RomeroStorage AdministratorFermi National Accelerator LaboratoryOriginal Message:Sent: 06-19-2023 10:34From: Albert HagopianSubject: Why does HNAS need SMB-Client-Barring whereas other products in Market do not seem to have a need of the same functionality?
------------------------------Albert HagopianSoftware Development Engineer - SpecialistHitachi VantaraOriginal Message:Sent: 05-16-2023 16:44From: Abhishek SaxenaSubject: Why does HNAS need SMB-Client-Barring whereas other products in Market do not seem to have a need of the same functionality?
------------------------------Abhishek SaxenaSystems EngineerS&P Global Market IntelligenceOriginal Message:Sent: 05-16-2023 16:36From: Andrew RomeroSubject: Why does HNAS need SMB-Client-Barring whereas other products in Market do not seem to have a need of the same functionality?HiI have the same question. Why is this really needed ? ( security ? , performance ?... maybe some siteshave so much bad pw activity that it consumes resources and saps performance ? )Last month I wasted a day battling a "mystery problem" where all users on an important host( a large Terminal server ) were un-able to access the NAS.The cause of the "mystery problem" ( partial service outage ) was the new on-by-default "auto barring" feature.Most of the auto-bars I have seen have been legit ( broken clients ...etc ) ;however,it appears that multi-user terminal servers are frequent accidental ( not legit ) auto-bars.Currently, I believe that the trigger for barring is:"If , from a given IP Address, there are 21 bad logon attempts within 2 seconds,THEN, that IP Address will be barred. "The thresholds of this can be tuned ; however, this can be problematic sincede-sensitizing "auto-barring" to prevent non-legit auto-bars alsoprevents legit "auto-bars".The "auto-bar" feature needs a "do not bar" list .It should be possible to add the following to the "do not bar" list- IP Addresses-IP Address ranges ( 220.127.116.11/16 .... etc )- host namesThe "auto-bar" feature also needs an auto-clear feature so that when the client-side issue isresolved the bar is removed after N hours. ( the NAS admin should not have to babysitthis feature and be forced to manually remove the "bars" )There may be an actual good reason for implementing this feature; however,having it active-by-default was probably not a good idea since it resultsin , partial, service outages. As currently implemented the feature causes some disruptionand causes some extra work for NAS admins.ThanksAndy>Original Message-----> From: Abhishek Saxena via Hitachi Vantara <firstname.lastname@example.org>>> HNAS 13.9 introduced SMB-client-barring, a list where clients are automatically added if they generated enough unauthenticated> requests to HNAS. Why is this functionality needed?>> Other NAS products out there do not seem to have a need of similar blocking in place.>>
Abhishek,There is a document on the Hitachi Vantara Knowledge Portal called HNAS SMB Auto-Barring (https://knowledge.hitachivantara.com/Knowledge/Storage/Network_Attached_Storage/Hitachi_NAS_Platform/HNAS_SMB_Auto-Barring.
That document goes into a discussion of some of the workarounds to avoid having clients barre, but also cautions against totally disable SMB Auto-Barring..
At the end of the document it provides a procedure and script on automating the identification of "bad actors" on your network, from the HNAS perspective.
While this will not prevent bad actors from getting barred, it will assist you in identifying them , hopefully before they do get barred.
Abhishek, our Product Manager is providing the following information on the topic.
What is SMB barring?<o:p></o:p>
<o:p> </o:p>It is a highly requested customer feature that was introduced with HNAS OS 13.9. This feature enable administrator to maintain a list of rogue client IP addresses that are barred from SMB/SMB2.x/SMB3 access to the server. Clients that cause SMB NTLM authentication failures by providing an incorrect password are automatically added to the list if the rate of failure is sufficient. Automatic barring of clients is enabled by default, and an event log is generated when a client is barred.<o:p></o:p>
No initial configuration of the feature is required, however the barred clients list can be managed if necessary using the following commands:<o:p></o:p>
Clients are barred based on their IP address so each IPv4 and IPv6 (if configured) address will need to be considered a separate entry. Once a client is barred, it is not possible for that client to connect over SMB regardless of the credentials being used – manual removal from the 'barred' list would be required. <o:p></o:p>
What is SMB barring benefits: <o:p></o:p>
HNAS OS SMB barring feature is a free security enhancement (available to all customer with support contract) to protect HNAS cluster against denial of service (DoS) attack initiated by SMB client. When used conjunction with NTLM authentication, it also improves SMB client quality of service.<o:p></o:p>
<o:p></o:p>Netapp offers similar capability to protect against DoS attack at extra cost if you subscribe to their services; see NetApp Cloud Insights documentation
Why is this SMB barring was introduced?<o:p></o:p>
SMB sessions with incorrect password can occur for a large number of reasons – some of which include:<o:p></o:p>
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