I had to do a search in Salesforce and I see that you are with the partner PT. Central Data Technology
We have Delivery Instructions on our internal SharePoint site for Employees.
Unfortunately, it is not available to Service Partners.
We are in discussion about making the content available to Service Partners as well.
I will be more than happy to forward you the Delivery Instructions directly to your email address yudho.wibowo@centraldatatech.com