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 New Ops Center Portal install via installer gives "404" error

  • Hitachi Ops Center
  • Hitachi Ops Center
  • Pentaho
  • Pentaho
James Reeves's profile image
James Reeves posted 06-30-2020 14:59

Hi, all. Wondering if someone else may have had this issue.


I followed the instructions to the letter for installing Common Services via the installer, used port 443 (no conflict), everything seems fine, however when I go to the URL, I accept the security exception and it gives a "404 Not Found".


Of course Hitachi's documentation is severely lacking as there isn't much documentation on Common Services.


Any advice would greatly be appreciated.



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We found that it's often better to use the IP or the hostname during the installation. We've found a bug that sometimes the name used by the service doens't resolve and then some parts of the installation fail.


Maybe try doing it with IP only.

Daniel Kleeman's profile image
Daniel Kleeman

We have had a similar problem and not tried William's suggestion yet. I find it surprising that Hitachi Vantara has released this packaged product with obvious errors in it. I do not think that testing has been sufficient.

Gary Matthews's profile image
Gary Matthews

Hi James , did you get a resolution to this after? I'm going through and install at the moment and am at the same point , https://portal:443 and https://portal/vam get the 404 for name and IP

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Hello Gary,


Can you ping or resolve portal from your client pc?




Gary Matthews's profile image
Gary Matthews

Looks like a typo in the manual.

Instead of


as in the manual it should be

https://opscentreip:443/portal for the portal


https://opscentreip:20961/vam for the admin