Hitachi Ops Center​

We have new installed Administrator and Protector (newest version 10.9)

And now we want to link the Administrator to the Protector. (So that the Administrator can communicate with the Protector)

On the Protector we have applied the License keys and created already 2 Hitachi Block Storage Devices.

The Protector seems to be ready.

But we got the error message: "OpsCenter Protector is in an invalid state (Session_ID is not found in the header)"

We used as Account Information : root@Master and sysadmin@opscenter

See the attached screenshot.

Any hints ?

• I would download the latest version of protector and upgrade the ops center ova packaged version with this. IF it still doesn't work.
• Take a look in the protector 'logs'. If this still doesn't work generate a log bundle on VAM interface on Administrator and take a look in the rainer.log to see what administrator's complaining about. 
• Might be good to try your protector details that you specified here. Directly on the protector login interface usually: "https://opsvm:20964/". To make sure it's working.

We have new installed Administrator and Protector (newest version 10.9)

And now we want to link the Administrator to the Protector. (So that the Administrator can communicate with the Protector)

On the Protector we have applied the License keys and created already 2 Hitachi Block Storage Devices.

The Protector seems to be ready.

But we got the error message: "OpsCenter Protector is in an invalid state (Session_ID is not found in the header)"

We used as Account Information : root@Master and sysadmin@opscenter

See the attached screenshot.

Any hints ?

Thank you very much - William

We found the reason.
I just used the default TCP Port 443.
But the Protector runs on another Port.

But the error messages lead me into a total wrong direction.
Messages like "On TCP Port 443 no Protector Service is running. May be on Port 443 runs the Common Service Portal Service ?"
would be clear and save time to troubleshoot.

• I would download the latest version of protector and upgrade the ops center ova packaged version with this. IF it still doesn't work.
• Take a look in the protector 'logs'. If this still doesn't work generate a log bundle on VAM interface on Administrator and take a look in the rainer.log to see what administrator's complaining about. 
• Might be good to try your protector details that you specified here. Directly on the protector login interface usually: "https://opsvm:20964/". To make sure it's working.

We have new installed Administrator and Protector (newest version 10.9)

And now we want to link the Administrator to the Protector. (So that the Administrator can communicate with the Protector)

On the Protector we have applied the License keys and created already 2 Hitachi Block Storage Devices.

The Protector seems to be ready.

But we got the error message: "OpsCenter Protector is in an invalid state (Session_ID is not found in the header)"

We used as Account Information : root@Master and sysadmin@opscenter

See the attached screenshot.

Any hints ?

Thank you very much - William

We found the reason.
I just used the default TCP Port 443.
But the Protector runs on another Port.

But the error messages lead me into a total wrong direction.
Messages like "On TCP Port 443 no Protector Service is running. May be on Port 443 runs the Common Service Portal Service ?"
would be clear and save time to troubleshoot.

• I would download the latest version of protector and upgrade the ops center ova packaged version with this. IF it still doesn't work.
• Take a look in the protector 'logs'. If this still doesn't work generate a log bundle on VAM interface on Administrator and take a look in the rainer.log to see what administrator's complaining about. 
• Might be good to try your protector details that you specified here. Directly on the protector login interface usually: "https://opsvm:20964/". To make sure it's working.

We have new installed Administrator and Protector (newest version 10.9)

And now we want to link the Administrator to the Protector. (So that the Administrator can communicate with the Protector)

On the Protector we have applied the License keys and created already 2 Hitachi Block Storage Devices.

The Protector seems to be ready.

But we got the error message: "OpsCenter Protector is in an invalid state (Session_ID is not found in the header)"

We used as Account Information : root@Master and sysadmin@opscenter

See the attached screenshot.

Any hints ?

Thank you very much - William

We found the reason.
I just used the default TCP Port 443.
But the Protector runs on another Port.

But the error messages lead me into a total wrong direction.
Messages like "On TCP Port 443 no Protector Service is running. May be on Port 443 runs the Common Service Portal Service ?"
would be clear and save time to troubleshoot.

• I would download the latest version of protector and upgrade the ops center ova packaged version with this. IF it still doesn't work.
• Take a look in the protector 'logs'. If this still doesn't work generate a log bundle on VAM interface on Administrator and take a look in the rainer.log to see what administrator's complaining about. 
• Might be good to try your protector details that you specified here. Directly on the protector login interface usually: "https://opsvm:20964/". To make sure it's working.

We have new installed Administrator and Protector (newest version 10.9)

And now we want to link the Administrator to the Protector. (So that the Administrator can communicate with the Protector)

On the Protector we have applied the License keys and created already 2 Hitachi Block Storage Devices.

The Protector seems to be ready.

But we got the error message: "OpsCenter Protector is in an invalid state (Session_ID is not found in the header)"

We used as Account Information : root@Master and sysadmin@opscenter

See the attached screenshot.

Any hints ?

Thank you very much - William

We found the reason.
I just used the default TCP Port 443.
But the Protector runs on another Port.

But the error messages lead me into a total wrong direction.
Messages like "On TCP Port 443 no Protector Service is running. May be on Port 443 runs the Common Service Portal Service ?"
would be clear and save time to troubleshoot.

• I would download the latest version of protector and upgrade the ops center ova packaged version with this. IF it still doesn't work.
• Take a look in the protector 'logs'. If this still doesn't work generate a log bundle on VAM interface on Administrator and take a look in the rainer.log to see what administrator's complaining about. 
• Might be good to try your protector details that you specified here. Directly on the protector login interface usually: "https://opsvm:20964/". To make sure it's working.

We have new installed Administrator and Protector (newest version 10.9)

And now we want to link the Administrator to the Protector. (So that the Administrator can communicate with the Protector)

On the Protector we have applied the License keys and created already 2 Hitachi Block Storage Devices.

The Protector seems to be ready.

But we got the error message: "OpsCenter Protector is in an invalid state (Session_ID is not found in the header)"

We used as Account Information : root@Master and sysadmin@opscenter

See the attached screenshot.

Any hints ?

----------------------------------------------------------------------------

Please enter the HTTPS port for the application user interface

User Interface Port [443]:  

----------------------------------------------------------------------------

Thank you very much - William

We found the reason.
I just used the default TCP Port 443.
But the Protector runs on another Port.

But the error messages lead me into a total wrong direction.
Messages like "On TCP Port 443 no Protector Service is running. May be on Port 443 runs the Common Service Portal Service ?"
would be clear and save time to troubleshoot.

• I would download the latest version of protector and upgrade the ops center ova packaged version with this. IF it still doesn't work.
• Take a look in the protector 'logs'. If this still doesn't work generate a log bundle on VAM interface on Administrator and take a look in the rainer.log to see what administrator's complaining about. 
• Might be good to try your protector details that you specified here. Directly on the protector login interface usually: "https://opsvm:20964/". To make sure it's working.

We have new installed Administrator and Protector (newest version 10.9)

And now we want to link the Administrator to the Protector. (So that the Administrator can communicate with the Protector)

On the Protector we have applied the License keys and created already 2 Hitachi Block Storage Devices.

The Protector seems to be ready.

But we got the error message: "OpsCenter Protector is in an invalid state (Session_ID is not found in the header)"

We used as Account Information : root@Master and sysadmin@opscenter

See the attached screenshot.

Any hints ?

Hi Sven,

I relayed your concern to the Administrator development team and happy to share that this is going to be fixed from upcoming Ops Center 11.0 version. Below is the error message being displayed by Administrator when an user puts a wrong port number while registering the Protector from the Administrator.

Please let me know your feedback.

Regards

Prasenjit

----------------------------------------------------------------------------

Please enter the HTTPS port for the application user interface

User Interface Port [443]:  

----------------------------------------------------------------------------

Thank you very much - William

We found the reason.
I just used the default TCP Port 443.
But the Protector runs on another Port.

But the error messages lead me into a total wrong direction.
Messages like "On TCP Port 443 no Protector Service is running. May be on Port 443 runs the Common Service Portal Service ?"
would be clear and save time to troubleshoot.

• I would download the latest version of protector and upgrade the ops center ova packaged version with this. IF it still doesn't work.
• Take a look in the protector 'logs'. If this still doesn't work generate a log bundle on VAM interface on Administrator and take a look in the rainer.log to see what administrator's complaining about. 
• Might be good to try your protector details that you specified here. Directly on the protector login interface usually: "https://opsvm:20964/". To make sure it's working.

We have new installed Administrator and Protector (newest version 10.9)

And now we want to link the Administrator to the Protector. (So that the Administrator can communicate with the Protector)

On the Protector we have applied the License keys and created already 2 Hitachi Block Storage Devices.

The Protector seems to be ready.

But we got the error message: "OpsCenter Protector is in an invalid state (Session_ID is not found in the header)"

We used as Account Information : root@Master and sysadmin@opscenter

See the attached screenshot.

Any hints ?