Legacy HDS Forums

HTnM 6.1 agent refresh fails

Discussion created by Legacy HDS Forums on Jun 24, 2009
Latest reply on Jun 26, 2009 by Legacy HDS Forums

Originally posted by: p.thomas



Hi,

We recently upgraded to HTnM 6.1 and I am in the process of migrating our servers in to the new environment.

I am having major issues with the agent refresh though.

It seems that if it comes across one error the refresh stops.

If I look in the htmErrorDetail log i see the following:

7680 2009/06/20 11:35:03.753     HTnM             01E04CBF 019E8BE2 KATN14864-E      ER   com.Hitachi.soft.HiCommand.TM.mc.core.agent.ReportHandler#checkErrorCode An unexpected error occurred during communication with an Agent. (Agent = EA1syms499054, maintenance information = -2)
7704 2009/06/20 11:35:03.761     HTnM             01E04CBF 01F21412 KATN14864-E      ER   com.Hitachi.soft.HiCommand.TM.mc.core.pollingconfig.Synchronizer#getPfmTargetIdentityMap An unexpected error occurred during communication with an Agent. (Agent = EA1syms499054, maintenance information = -2)

And then it seems that Tuning Manager gives up and does not refresh any new agents.

Is there anyway to configure some tolerance in the refresh? For example allow 5 errors before failing?

Any help would be most appreciated.

Cheers

Paul

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