Legacy HDS Forums

An Introduction and an Invitation

Discussion created by Legacy HDS Forums on Nov 13, 2012
Latest reply on Nov 27, 2012 by Legacy HDS Forums

Originally posted by: Donna Garber @ HDS

[size=3]Hello Forum Members,[/size]

[size=3]My name is Donna Garber and I am a Community Manager at Hitachi Data Systems. I am based in Santa Clara, CA and have been at HDS for 11 years.[/size]

[size=3]We've heard loud and clear that HDS isn't involved enough in these forums and I wanted to update you on some changes that have happened as a result.[/size]

[size=3]Firstly, starting immedediately I'll be working to ensure questions in this forum get answered and the involvement by HDS specialists increases. Many of you have contributed your time and talent to answer questions and provide valuable insights and we recognize and appreciate your effort.[/size]

[size=3]Secondly, we recognize that this forum isn't exactly 'cutting edge' technology.  We are developing a new online customer community [color=#333333][font=Arial','sans-serif][size=1]t[size=3]o provide customers and partners better access to the information, peers and thought leaders they need to support their work.  There'll be a careful transition from this forum to the new one to ensure history isn't lost and that active users are recognized for their contribution.  There are going to be a few changes we'll have to make - including new usernames (Sorry!!) - but our goal is to make it as painless as possible and deliver something that is MUCH better than what we have today.[/size][/size][/font][/color][/size]

[size=3]We heard you say you want access to self-help for basic service and support issues, and that you'd like a way to give us feedback on product features and enhancements. You said you would like to be able to interact with experts. We've heard you, and we are working hard to incorporate these and other needs into the new community.  We are still a few months away from launch but we'd like to hear your feedback and ideas here to make sure we're on the right track.[/size]

[size=3]You will hear more about this new community in the near future.  We hope you will take this journey with us. [/size]

[size=3]I'm on Twitter @dgarberHDS or on [url="http://www.linkedin.com/pub/donna-garber/0/b54/356"]LinkedIn[/url][/size]