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Delivering New Digital Services for Customers

Kooperativa pojišťovna (Kooperativa) is insurance company offering personal and business products to more than 2.5 million customers. Part of the Vienna Insurance Group, Kooperativa been part of the country’s insurance sector for 27 years.    In late 2018, Kooperativa ramped up its digital capabilities by acquiring Pojišťovna České spořitelny, a pioneer in selling of life insurance products and submitting claims online.


“Customers need to be able to access documents, such as insurance policies, online, which would be impossible using our current document management system,” says Jan Vyvážil, Infrastructure System Engineer at Kooperativa.


Object Storage to Optimize Capacity and Data Availability

“The Hitachi solutions were easy to implement and integrate. They simplify day-to-day management and enable a smarter approach to data protection and recovery,” says Vyvážil. “Access to local Hitachi experts and partners based here in the Czech Republic is a huge advantage for us; they are on-hand to help us optimize the solution and answer any queries.”


“With smarter storage and data management, we can spend time developing more products and services that deliver greater customer value and competitive advantage.”   Dušan Drdla, CIO, Kooperativa


Digital Services Boost Customer Satisfaction

By transforming its infrastructure, Kooperativa now has the foundations it needs to support the 24/7 delivery of digital services to customers and employees. “Greater digitalization boosts user satisfaction and productivity,” adds Vyvážil. In 2018, customers were able to open 70,000 life insurance cases online via the new portal, which significantly speeds up and simplifies the claims process.


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