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Notification when workflow fails in HAD?

Question asked by Wayne Egli on Apr 23, 2018
Latest reply on May 4, 2018 by Janice Azadeh

How do you configure notification when a workflow fails (one or more tasks abnormally exit for example)? The help for configuring email looks like it should, but we're not getting the notification.

 

In the help I see this. Am I reading this incorrectly?

Email notifications are sent to users when a task fails, or when a task requires input from a user to continue.

 

We are using 8.5.3 and email does work for approvals, etc.

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