AnsweredAssumed Answered

Notification when workflow fails in HAD?

Question asked by Wayne Egli on Apr 23, 2018
Latest reply on May 4, 2018 by Janice Azadeh

How do you configure notification when a workflow fails (one or more tasks abnormally exit for example)? The help for configuring email looks like it should, but we're not getting the notification.


In the help I see this. Am I reading this incorrectly?

Email notifications are sent to users when a task fails, or when a task requires input from a user to continue.


We are using 8.5.3 and email does work for approvals, etc.