AnsweredAssumed Answered

Unable to delete Device/Computer Backup

Question asked by Clifford Grimm Employee on Feb 1, 2019
Latest reply on May 16, 2019 by Jaime Lim

I have transitioned through different computers and I now have a computer backup that cannot be deleted.  I understand that in order to remove the backup, the device needs to be unregistered.  However, it is not in my registered devices list.


Some background...  I was sent a new computer by IT. I never even powered it up because was the sent the wrong one.  So I personally did not register the computer with HCP-AW as a client. No idea if IT did it themselves.


I was then sent the proper computer and it had a different computer name than the last. I registered the new computer and noticed the other computer in the backups. So tried to remove the files.  The Delete button and menu items are either greyed out or do not show.


I'm wondering if this is a bug, or perhaps there is something else I should be doing.  Or maybe there is something that the IT admin can/needs to do.  If a bug and requires CS assistance, I will recommend that as well.  Our IT folks seem to not know what is going on and wanted to see about giving them some direction.