I'm super new to all hitachi storage systems, and am looking for a documentation location online, but haven't been able to find anything about ANY non-current product. Can anyone steer me in the right direction? Thank you!
Non-customers do not have access to manuals. It's been over a decade since they were publicly available. You must be a "registered" customer.
You can register with your site ID and a array serial number if I remember correctly.
It's not something that a guest account can access?
Not 100% certain, did you try and register? did it prompt for the info above?
Well i was able to create a guest account and login just fine, but i don't have access to certain areas of the site. The "Self Service" tab being one area that is off limits, which I am guessing probably contains the manuals I am after.
Yep...just had a look alll doc is under that tab.
Guess i'm not much help today!
What website are you referring to? If it's community.hds.com, I don't believe you'll find many here. This is primarily for discussions, Q&A, etc...
Official documentation are on portal.hds.com. An account & customer site ID is required I believe.
Well that's lame. Can't see the harm in releasing info on how a product works to the general public... But i suppose it's their right.
Thanks everyone, I'm at least glad to see how active this forum is!
I totally agree with you. For their products to expand they should release the docs for all.
I'm same opinion, DOC and some utility should be available for Download to everyone.
Some Vendor just do not want to catch on the marketing success is also a part of flowing information, and such success is also based on a transparent know-how with the products.
The best comparison is Brocade and Cisco.
is my opinion.
many greeting to HDS CEO and CTO.
Thanks for the feedback Michael, Praveen, and Antonio - we really appreciate quality constructive criticism.
Many of our manuals for current products are now available in the Resource Library on HDS.com. I did a search for "AMS" and found these results.
We're looking into posting manuals for older versions of our products as well, but for now the Support Portal is the definitive source for product documentation.
Hope that helps.
Thanks Nick, That is helpful, if a bit clunky and disorganized! I also noticed a slide presentation in french listed in the English language section, but hey, mistakes happen!
Still couldn't find the specific manual i was after, but it's a start anyway. I'll keep one eye on that database
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